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Have downloaded Firefox 3x in past month (uninstalled previous versions first) but had to stop using as keeps freezing and not even able to close the programme

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I have now installed and uninstalled Mozilla 3x in past month. I am using windows 8.1. After a space of 1 or 2 days, everything freezes and it will not respond. I couldn't even close the window and shut down the programme.

I have now installed and uninstalled Mozilla 3x in past month. I am using windows 8.1. After a space of 1 or 2 days, everything freezes and it will not respond. I couldn't even close the window and shut down the programme.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Here are two things I want you to try;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


If there are still issues;

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' --------------------------------------- Here are two things I want you to try; Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------------------------------- If there are still issues; Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''