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360p or auto html5 youtube

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I have tried everything under the sun, I have deleted my cookies, uninstalled Firefox and my profile and I'm still getting this issue. I can't a higher resolution then 360p,this happened a few days ago and I don't understand why...

I have tried everything under the sun, I have deleted my cookies, uninstalled Firefox and my profile and I'm still getting this issue. I can't a higher resolution then 360p,this happened a few days ago and I don't understand why...

All Replies (20)

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So no one has an answer to this??? I thought 37 was suppose to fix this. I have tried everything, if anyone has any ideas to fix this, I would truly appreciate it.

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going to switch browsers, since there is no support given. Chrome ftw.

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What player in used on the YouTube website?

Are you using the HTML5 media player or the default (Flash based) player?

This extension allows to switch between the Flash player and the HTML5 media player on the YouTube website. YouTube Flash Video Player:

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cor-el said

What player in used on the YouTube website? Are you using the HTML5 media player or the default (Flash based) player? This extension allows to switch between the Flash player and the HTML5 media player on the YouTube website. YouTube Flash Video Player:

Yes I am using html5 but version 37.0.2 I thought was fully supported for html5? Me and my buddy both went to www.youtube.com/html5 and his fire Firefox is supported, we are both using the same versions. I really don't want to resort back to the flash player. I even tried messing with about:config. It didn't work. As regarding YouTube html5 the middle two are red and the lower right is red, everything else is blue.

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What do you mean with As regarding YouTube html5 the middle two are red?

On Windows probably only "MSE & WebM VP9" should be red, all five others should be blue.

Can you attach a screenshot of that page?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB
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cor-el said

What do you mean with As regarding YouTube html5 the middle two are red? On Windows probably only "MSE & WebM VP9" should be red, all five others should be blue. Can you attach a screenshot of that page?
  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

Modified by Berserk85

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Also a few days ago this started, it was working fine with Hmtl5 before this. I haven't changed anything, none of it makes any sense. I thought maybe it was adware, virus, or malware. I did all three scans, nothing came up unusual. I fiddled around with about:config and I got the two red boxes to blue, but then YouTube screen was green and it made ahhhhhhhhhh noise.

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It looks that Firefox thinks that you do not have support installed for H.264 encoded videos.

Note that YouTube forces the HTML5 media player as the default media player for Firefox 37 and later. In Firefox 36 you could still fallback to the Flash player, but YouTube doesn't show that button anymore in Firefox 37 on Windows. You would have to spoof the user agent to show Firefox 36 to get this button.

What Windows OS do you have (you posted with a mobile device)?

Are there any media.*.enabled prefs user set on the about:config page?

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cor-el said

It looks that Firefox thinks that you do not have support installed for H.264 encoded videos. Note that YouTube forces the HTML5 media player as the default media player for Firefox 37 and later. In Firefox 36 you could still fallback to the Flash player, but YouTube doesn't show that button anymore in Firefox 37 on Windows. You would have to spoof the user agent to show Firefox 36 to get this button. What Windows OS do you have (you posted with a mobile device)? Are there any media.*.enabled prefs user set on the about:config page?

is there a way to make it recognized or reinstalled? I have windows vista, but it was working a few days ago with html5. The only reason why i know this bc sometimes i pause the videos and it buffers when paused, with the flash it doesn't do that. when i set media.fragmented-mp4.use-blank-decoder;false to true the H.64 and the MSE & H.64 both become blue, but then when i go to youtube it makes it go green and makes an ahhhhhh noise. I tried fiddling with the settings from information i found online, but the only thing works is the media.fragmented-mp4.use-blank-decoder;false set to true. Btw i really appreciate the help. Also with chrome everything is confirmed blue and i can get 480,720 etc

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I also put mozzila Firefox in safe mode and still the same thing.

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I have this same problem; I noticed it maybe a couple of weeks ago, around the time I updated FF, though I can't be sure.

Running Vista Ultimate 32, FF37.02 Laptop is Asus N50VN, Core 2 Duo 2.53GHz, 4GB, Nvidia 9650M GT 1GB

In YouTube Vids (any and all) I only get the selections of Auto or 360p, no other selections whatsoever show up, even when it's a known HD vid that used to work fine for years on this laptop. In IE it works fine in HD on same machine.

I also have the same thing as the other user showing on https://www.youtube.com/html5 - so H.264, MSE & H.264 and MSE & WebM VP9 are all red, the others are blue.

Some things I have tried - Updating Flash (wasn't sure if it was using Flash or HTML5) Disabling various plugins Disabling all Plugins (via Help Menu) in a Sandboxed Browser Did the FF 'Tune Up' in a Sandboxed browser Uninstalled Flash

Not sure if it makes any difference, but I did previously have a OpenH264 plugin by Cisco Systems Inc. 1.3. It made no difference if it was enabled or disabled, the Youtube HTML5 page still showed the same thing.

Nothing I have tried has made any difference at all.

Re. Cor-el's question about the about:config page - Hopefully I understood correctly that I was looking for anything starting with media.<something>.enabled with a value of true? I've listed those below with a couple of others that looked a bit odd. There are many other media... settings, but these are the only ones that follow the above criteria.

media.autoplay.enabled;true media.directshow.enabled;true media.encoder.webm.enabled;true media.fragmented-mp4.enabled;true media.fragmented-mp4.exposed;true media.getusermedia.aec_enabled;true media.getusermedia.browser.enabled;true media.getusermedia.noise_enabled;true media.getusermedia.screensharing.enabled;true media.gmp-provider.enabled;true media.mediasource.enabled;true media.mediasource.mp4.enabled;true media.mediasource.youtubeonly;true media.navigator.enabled;true media.navigator.video.enabled;true media.navigator.video.h264.level;31 media.navigator.video.h264.max_br;0 media.navigator.video.h264.max_mbps;0 media.ogg.enabled;true media.opus.enabled;true media.peerconnection.enabled;true media.peerconnection.video.enabled;true media.peerconnection.video.h264_enabled;false media.raw.enabled;true media.video_stats.enabled;true media.wave.enabled;true media.webm.enabled;true media.webvtt.enabled;true media.windows-media-foundation.enabled;true


I did notice something that also looked odd with these settings - I don't know any of these websites and don't knowingly use (or have ever used) any of their services, other than perhaps the cisco things which may be related to the H264 plugin I had (now disabled). Not sure if you can shed any light on why they would be there? If they are not something I should generally have, can I get rid of them?

media.getusermedia.screensharing.allowed_domains;webex.com,*.webex.com,ciscospark.com,*.ciscospark.com,projectsquared.com,*.projectsquared.com,*.room.co,room.co,beta.talky.io,talky.io,*.clearslide.com,appear.in,*.appear.in,tokbox.com,*.tokbox.com,*.sso.francetelecom.fr,*.si.francetelecom.fr,*.sso.infra.ftgroup,*.multimedia-conference.orange-business.com,*.espacecollaboration.orange-business.com,free.gotomeeting.com,g2m.me,*.g2m.me,example.com


Thanks for your assistance (again) Cor-el.

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Sleepwalker3 said

I have this same problem; I noticed it maybe a couple of weeks ago, around the time I updated FF, though I can't be sure. Running Vista Ultimate 32, FF37.02 Laptop is Asus N50VN, Core 2 Duo 2.53GHz, 4GB, Nvidia 9650M GT 1GB In YouTube Vids (any and all) I only get the selections of Auto or 360p, no other selections whatsoever show up, even when it's a known HD vid that used to work fine for years on this laptop. In IE it works fine in HD on same machine. I also have the same thing as the other user showing on https://www.youtube.com/html5 - so H.264, MSE & H.264 and MSE & WebM VP9 are all red, the others are blue. Some things I have tried - Updating Flash (wasn't sure if it was using Flash or HTML5) Disabling various plugins Disabling all Plugins (via Help Menu) in a Sandboxed Browser Did the FF 'Tune Up' in a Sandboxed browser Uninstalled Flash Not sure if it makes any difference, but I did previously have a OpenH264 plugin by Cisco Systems Inc. 1.3. It made no difference if it was enabled or disabled, the Youtube HTML5 page still showed the same thing. Nothing I have tried has made any difference at all. Re. Cor-el's question about the about:config page - Hopefully I understood correctly that I was looking for anything starting with media.<something>.enabled with a value of true? I've listed those below with a couple of others that looked a bit odd. There are many other media... settings, but these are the only ones that follow the above criteria. media.autoplay.enabled;true media.directshow.enabled;true media.encoder.webm.enabled;true media.fragmented-mp4.enabled;true media.fragmented-mp4.exposed;true media.getusermedia.aec_enabled;true media.getusermedia.browser.enabled;true media.getusermedia.noise_enabled;true media.getusermedia.screensharing.enabled;true media.gmp-provider.enabled;true media.mediasource.enabled;true media.mediasource.mp4.enabled;true media.mediasource.youtubeonly;true media.navigator.enabled;true media.navigator.video.enabled;true media.navigator.video.h264.level;31 media.navigator.video.h264.max_br;0 media.navigator.video.h264.max_mbps;0 media.ogg.enabled;true media.opus.enabled;true media.peerconnection.enabled;true media.peerconnection.video.enabled;true media.peerconnection.video.h264_enabled;false media.raw.enabled;true media.video_stats.enabled;true media.wave.enabled;true media.webm.enabled;true media.webvtt.enabled;true media.windows-media-foundation.enabled;true I did notice something that also looked odd with these settings - I don't know any of these websites and don't knowingly use (or have ever used) any of their services, other than perhaps the cisco things which may be related to the H264 plugin I had (now disabled). Not sure if you can shed any light on why they would be there? If they are not something I should generally have, can I get rid of them? media.getusermedia.screensharing.allowed_domains;webex.com,*.webex.com,ciscospark.com,*.ciscospark.com,projectsquared.com,*.projectsquared.com,*.room.co,room.co,beta.talky.io,talky.io,*.clearslide.com,appear.in,*.appear.in,tokbox.com,*.tokbox.com,*.sso.francetelecom.fr,*.si.francetelecom.fr,*.sso.infra.ftgroup,*.multimedia-conference.orange-business.com,*.espacecollaboration.orange-business.com,free.gotomeeting.com,g2m.me,*.g2m.me,example.com Thanks for your assistance (again) Cor-el.

Just curious media.fragmented-mp4.use-blank-decoder;false when you set that to true what happens? Here's what happens to me, everything becomes blue. But the screen for YouTube becomes green and makes an ahhhhhhhhhh noise. Let me know if this happens to you as well, and yeah this started happening a few weeks ago to me. Also Google Chrome works fine as well for me in HD.

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Yes, the area where the video normally plays went green (like the 'green screen' colour and there was a tone, about 400Hz maybe.

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Sleepwalker3 said

Yes, the area where the video normally plays went green (like the 'green screen' colour and there was a tone, about 400Hz maybe.

When you change it to true are all the boxes marked blue when you go to www.youtube.com/html5?

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All the boxes except MSE & WebM VP9 turn blue.

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I downloaded and installed the new version of Flash player from Adobes site. It should be version 17.

https://www.youtube.com/html5 did the same thing for me. Same coloured red and blue boxes.

I installed this add-on https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/

With Adobes new version of flash installed, the problem went away.

What do I need to do for the first link to work in Firefox? I have all 6 boxes blue with Google Chrome.

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By "... the problem went away", I assume you mean the HD options came back? That add-on allows can force the video to use Flash instead of HTML5. So while the add-on will get around the problem, it doesn't actually 'fix' the underlying problem. I'm starting to think this is some sort of odd issue in FF that only happens under certain conditions. Hopefully one of the brains like Cor-el is watching and will figure it out. I'm guessing there is a lot more people with this same problem.

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firefox updated, but nothing was fixed. ugh...

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Yes, same here.

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"I installed this add-on https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/

With Adobes new version of flash installed, the problem went away.

What do I need to do for the first link to work in Firefox? I have all 6 boxes blue with Google Chrome."

I can watch more than 360p video and settings. So like you said Sleepwalker3, it seems to be forced. Since the first link, is the same blue an red coloured boxes (I switched between each plug-in/option to check). I have a temporary fix with https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/ things are NOT fixed with https://www.youtube.com/html5.

Google Chrome allows me to have all 6 boxes as blue (which should mean they are accepted or working).

I also updated to the newest version of Firefox before installing Adobes new flash version before switching to this plug-in https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/.

Modified by SyncroScales

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