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Firefox crashes

Posted

After booting up and getting my desk top I get a Firefox message "couldn't load XPCOM" and cannot get any further. Phone

Line is OK and router shows I have internet connection,

. What be the problem?

After booting up and getting my desk top I get a Firefox message "couldn't load XPCOM" and cannot get any further. Phone Line is OK and router shows I have internet connection, . What be the problem?

Chosen solution

You may have to delete the Firefox program folder to make sure that no files are leftover after uninstalling in case other (security) software keeps a handle on some files.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Linux; Android 4.4.2; Hudl 2 Build/KOT49H) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.108 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers
*1 '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link} *2 '''[https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Uninstall Firefox from your computer]''' {web link}<br>DO NOT remove your profiles. *3 After, reboot the computer. Then run the full installer.
cor-el
  • Top 10 Contributor
  • Moderator
17522 solutions 158438 answers

Chosen Solution

You may have to delete the Firefox program folder to make sure that no files are leftover after uninstalling in case other (security) software keeps a handle on some files.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
You may have to delete the Firefox program folder to make sure that no files are leftover after uninstalling in case other (security) software keeps a handle on some files. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"