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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

steph14200
steph14200
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Hello,

You can find below the crahes ID :

bp-94c40023-3b46-486b-9ca4-c044a2150430 30/04/2015 17:38 bp-10907850-bd9a-4c84-8bc0-07e7a2150429 29/04/2015 14:51 bp-0489fea3-4bbe-44ab-bcb6-3dfe02150429 29/04/2015 14:45 bp-9593e792-fcd8-4c08-a64f-1957a2150429 29/04/2015 14:29 bp-77c3525c-e840-4ae5-89c1-36c162150422 22/04/2015 09:35

FireFox is used in a Windows Server 2008 terminal server environnement.

We also have the following message after closind and restarting FireFox.

"Firefox is already running but is not responding. The old process should be arrested for being able to open a new window. "

Thnaks for your help.

Regars,

Stéphane

Hello, You can find below the crahes ID : bp-94c40023-3b46-486b-9ca4-c044a2150430 30/04/2015 17:38 bp-10907850-bd9a-4c84-8bc0-07e7a2150429 29/04/2015 14:51 bp-0489fea3-4bbe-44ab-bcb6-3dfe02150429 29/04/2015 14:45 bp-9593e792-fcd8-4c08-a64f-1957a2150429 29/04/2015 14:29 bp-77c3525c-e840-4ae5-89c1-36c162150422 22/04/2015 09:35 FireFox is used in a Windows Server 2008 terminal server environnement. We also have the following message after closind and restarting FireFox. "Firefox is already running but is not responding. The old process should be arrested for being able to open a new window. " Thnaks for your help. Regars, Stéphane

All Replies (2)

FredMcD
FredMcD
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Signature shutdownhang

The crash report is showing a HUGE amount of memory use: System Memory Use Percentage 85

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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In case you use "Clear history when Firefox closes" you can try to exclude the cookies and instead let them expire when you close Firefox

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.