X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Hello,

You can find below the crahes ID :

bp-94c40023-3b46-486b-9ca4-c044a2150430 30/04/2015 17:38 bp-10907850-bd9a-4c84-8bc0-07e7a2150429 29/04/2015 14:51 bp-0489fea3-4bbe-44ab-bcb6-3dfe02150429 29/04/2015 14:45 bp-9593e792-fcd8-4c08-a64f-1957a2150429 29/04/2015 14:29 bp-77c3525c-e840-4ae5-89c1-36c162150422 22/04/2015 09:35

FireFox is used in a Windows Server 2008 terminal server environnement.

We also have the following message after closind and restarting FireFox.

"Firefox is already running but is not responding. The old process should be arrested for being able to open a new window. "

Thnaks for your help.

Regars,

Stéphane

Hello, You can find below the crahes ID : bp-94c40023-3b46-486b-9ca4-c044a2150430 30/04/2015 17:38 bp-10907850-bd9a-4c84-8bc0-07e7a2150429 29/04/2015 14:51 bp-0489fea3-4bbe-44ab-bcb6-3dfe02150429 29/04/2015 14:45 bp-9593e792-fcd8-4c08-a64f-1957a2150429 29/04/2015 14:29 bp-77c3525c-e840-4ae5-89c1-36c162150422 22/04/2015 09:35 FireFox is used in a Windows Server 2008 terminal server environnement. We also have the following message after closind and restarting FireFox. "Firefox is already running but is not responding. The old process should be arrested for being able to open a new window. " Thnaks for your help. Regars, Stéphane

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • wpidetector
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

FredMcD
  • Top 10 Contributor
4254 solutions 59579 answers

Signature shutdownhang

The crash report is showing a HUGE amount of memory use: System Memory Use Percentage 85

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Signature shutdownhang The crash report is showing a HUGE amount of memory use: System Memory Use Percentage 85 Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? -------------------------------- '''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]''' This article describes how to make Firefox use less memory to make it run faster and prevent crashes. ----------------------------- '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''
cor-el
  • Top 10 Contributor
  • Moderator
17519 solutions 158412 answers

In case you use "Clear history when Firefox closes" you can try to exclude the cookies and instead let them expire when you close Firefox

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

In case you use "Clear history when Firefox closes" you can try to exclude the cookies and instead let them expire when you close Firefox *Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings *https://support.mozilla.org/kb/remove-recent-browsing-search-and-download-history Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.