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Firefox crashes

Posted

Everytime I go to youtube or perezhilton.com my firefox stalls and shows the spinning wheel. I end up having to close firefox by forcing it to quit by going to finder. I am using a mac. I have tried re-installing firefox and updating adobe. The firefox still crashes even when in safe mode.

Report ID: bp-279e36f3-c9a1-4d3a-9692-81c0c2150427

Everytime I go to youtube or perezhilton.com my firefox stalls and shows the spinning wheel. I end up having to close firefox by forcing it to quit by going to finder. I am using a mac. I have tried re-installing firefox and updating adobe. The firefox still crashes even when in safe mode. Report ID: bp-279e36f3-c9a1-4d3a-9692-81c0c2150427

Additional System Details

Installed Plug-ins

  • Simple plug-in that handles Citrix connection files
  • Version 5.41.0.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • WebEx64 General Plugin Container Version 202

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

The crash report flagged these programs;

Signature hang

Process Type plugin Shockwave Flash Version:17.0.0.169

AppKit

libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

HIToolbox

CoreFoundation

libsystem_c.dylib = ? Word for Mac


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

The crash report flagged these programs; Signature hang Process Type plugin Shockwave Flash Version:17.0.0.169 AppKit libsystem_kernel.dylib = ? Word for Mac libdispatch.dylib = ? Word for Mac HIToolbox CoreFoundation libsystem_c.dylib = ? Word for Mac ------------------------------------- For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites. ------------------------------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''