Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • Last reply by FredMcD

more options

Everytime I go to youtube or my firefox stalls and shows the spinning wheel. I end up having to close firefox by forcing it to quit by going to finder. I am using a mac. I have tried re-installing firefox and updating adobe. The firefox still crashes even when in safe mode.

Report ID: bp-279e36f3-c9a1-4d3a-9692-81c0c2150427

All Replies (1)

more options

The crash report flagged these programs;

Signature hang

Process Type plugin Shockwave Flash Version:


libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac



libsystem_c.dylib = ? Word for Mac

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

  • disable hardware acceleration in the Flash plugin See also: