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Firefox crashes randomly (crash report inside)

  • 5 replies
  • 1 has this problem
  • Last reply by FredMcD

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AdapterDeviceID: 0x1616 AdapterDriverVersion: AdapterSubsysID: 222717aa AdapterVendorID: 0x8086 Add-ons: %7B2D3F3651-74B9-4795-BDEC-6DA2F431CB62%7D:2014.7.12.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.9 AvailablePageFile: 6822166528 AvailablePhysicalMemory: 5010518016 AvailableVirtualMemory: 1785856000 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 51707904 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1430084201 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429587402 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 222717aa, AdapterDriverVersion: D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 97938 StartupTime: 1430080978 SystemMemoryUsePercentage: 40 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10476638208 TotalPhysicalMemory: 8463372288 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Any info would be great!! Thank you

All Replies (5)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs so we can look up the full crash report (with more details than what you've posted).

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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I know you said 5, but only 3 were listed:

bp-9e650fbf-7ccb-45df-aacf-51f762150426 4/26/2015 5:37 PM bp-1d2610a3-914d-442a-94f9-53d5b2150425 4/25/2015 2:24 PM bp-57c0e076-0da8-47e2-9f0e-7dfeb2150425 4/24/2015 11:19 PM

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3 is fine.

The crash report flagged these programs;

mswsock.dll = Microsoft

winmm.dll = Windows Multimedia

combase.dll = Microsoft

ccL120U.dll = Symantec

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

coWPPlg.dll = Norton Confidential

coUICtlr.dll = Norton Identity Safe

coffpl37.dll = Norton Identity Safe

Related Bugs Please do not comment in bug reports. 1153824 NEW --- Since upgrading to ver 37.0.1 all PC running different versions of windows o/s crashing everyday.

Perform a System File Check to fix corrupted system files

See if there are updates for your graphics drivers

If you are having problems with your Norton programs;

Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

Modified by FredMcD

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I have no other issues with Norton. Also, I have done an sfc scan and all my drivers are updated. I don't understand what is causing this issue.

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Sometimes, a new type of crash shows up, and it takes time to sort it out. Until then, we keep an eye out. If you please, each day, post the crash reports from the day before.

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems? After, restart Firefox.