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Firefox crashes several times a day. I have tried all the suggested fixes and none work. What do you recommend? You can contact me @ <email removed>

  • 2 replies
  • 1 has this problem
  • 22 views
  • Last reply by Maka48

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Nothing I try works to fix it.

Nothing I try works to fix it.

Modified by cor-el

All Replies (2)

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

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cor-el

Thank you for the prompt reply,

Here is the info you requested,

Report ID Submitted bp-5423c94c-44e6-486c-bcf8-a33f22150425 12 minutes ago bp-7bb1c4cc-12f2-4453-a3cf-4c9392150424 1 day ago bp-64aeb181-dfd9-4e2c-b443-05c332150424 2 days ago bp-a102e41f-640e-41b5-a6af-d34c42150423 2 days ago bp-47bea6b3-4216-4fdc-aa65-4cd042150423 2 days ago

Regards Maka