Firefox was low YOU Suggested refresh NOT COMPLETE RESET ALL passwords and History GONE! How do I get them beck, IF cant then SEREW FIREFOX after 20 year user
Firefox was SLOW after LAST "3 UPDATES" Then "Firefox seems to be slow Click here so fix this. I Clicked and it said Try Refreshing Firefox. DID NOT warn me it would DELETE EVERYTHING! HISTORY, Passwords TABS. the File, Edit ETC at very top THIS and LAST 3 UPDATES if passwords are NO Longer be recovered then SCREW FIREFOX and I WILL tell people HOW BAD firefox has become. AFTER about 20 YEARS of HOW GREAT it is and BETTER than IE and Google Chrome! SO ANY FIREFOX APP or Firefox Based Browser I WILL NEVER use again.! As HERE in FIREFOX was ONLY PLACE I Had my Passwords and History! and BLOCKED SITES. ALL GONE! And Phsying sites blocked. ALL GONE How do I Get them back! PLEASE Let me KNOW And IF you can call as I HAVE MASSIVE Memory Problems because of a Brain infection I HAD in Jan. 2010. PLEASE Call me to Help. Wade, Oklahoma USA xxx-xxx-xxxx Thank YOU!
Modified by James
All Replies (2)
Wade, there is a way "undo" the Refresh but it does have a lot of steps. See whether you can do this on your own.
As you may have noticed, the Refresh/Reset feature copies your settings (profile) folder to the desktop into a folder named "Old Firefox Data".
Check inside "Old Firefox Data" folder for a folder with a semi-randomized name. If there's only one, that probably has your old settings and add-ons. If there's more than one, you'll want to work with the one that was updated most recently.
Once you have identified the profile folder you want to restore, here is my suggested "old profile resurrection procedure":
Overview
These are the steps that are covered in more detail in the rest of this post:
- Create a new Firefox profile
- Remove everything from that new profile folder
- Copy in everything from the old profile folder
Create a new Firefox profile (Windows)
Exit Firefox and start up in the Profile Manager by pasting the following into the Start menu search box, or the Start > Run dialog, and pressing Enter:
firefox.exe -P
Note: Any time you want to switch profiles, exit Firefox and return to this dialog.
Click the Create Profile button, assign a name like OldSettings, and skip the option to change the folder location. Then select that new profile in the dialog and start Firefox.
Open the New Profile folder in Windows Explorer
Firefox in the new profile should look like a factory fresh installation. Open the Troubleshooting Information page using either:
- "3-bar" menu button > "?" button > Troubleshooting Information
- Help menu > Troubleshooting Information
- type or paste about:support in the address bar and press Enter
In the first table, click the "Show Folder" button. Firefox will launch your brand new profile folder in Windows Explorer.
Leaving that folder open, switch back to Firefox, and Exit. When Firefox closes, the profile folder should be front and center, or you can activate it using the Task bar.
Copy Old Data in Place of New
In that new profile folder, select all the contents and delete.
Leaving that window open, open or switch over to your Old Firefox Data folder. Drill down into your old profile folder. At this level you should see a folder named bookmarkbackups among other things.
Select everything (Ctrl+a) and Copy (either right-click > Copy or Ctrl+c).
Switch to the empty new profile folder in other window and Paste (either right-click > Paste or Ctrl+v). This may take a minute since some of the files are large.
Start Firefox
Firefox should start up in that new profile with the resurrected old profile data. Success?
In your "post-refresh" Firefox, here are three different ways you can turn on the classic menu bar (and other bars that might not be displayed):
- tap the Alt key to activate the classic menu bar temporarily, then View > Toolbars > Menu Bar
- right-click a blank area of the tab bar, or the "+" button on the tab bar, then Menu Bar
- "3-bar" menu button > Customize > Show/Hide Toolbars, then Menu Bar