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I have lost access to my Firefox browser on my PC wshich now gores directly to MSN browser - please advise.

Posted

I used Firefox satisfactorily yesterday morning, but in the afternoon when I clicked on the Firefox button, I was directed to the MSN home page. I am unable to access my installed Firefox program which has been very satisfactory.

I had installed an iTunes update between morning and afternoon sessions.

I used Firefox satisfactorily yesterday morning, but in the afternoon when I clicked on the Firefox button, I was directed to the MSN home page. I am unable to access my installed Firefox program which has been very satisfactory. I had installed an iTunes update between morning and afternoon sessions.

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • WildTangent Games App V2 Presence Detector
  • Windows Activation Technologies Plugin for Mozilla
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.4/WINNT/en-US/

Extensions

  • Norton Toolbar 2014.7.12.7 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
Mark Schmidt 66 solutions 362 answers

Download the full installer for the latest version of Firefox here: https://www.mozilla.org/en-US/firefox/all/

Re-installing Firefox should fix this issue.

Download the full installer for the latest version of Firefox here: https://www.mozilla.org/en-US/firefox/all/ Re-installing Firefox should fix this issue.