X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Repeated crashes on 37.0.2. Crashes in safe mode as well. Typically crashes less than 2 minutes after start even if it remains sitting on the "restore tabs" page. Crash ID: bp-0b8c4cec-1052-4cd9-aa24-e658c2150416

Repeated crashes on 37.0.2. Crashes in safe mode as well. Typically crashes less than 2 minutes after start even if it remains sitting on the "restore tabs" page. Crash ID: bp-0b8c4cec-1052-4cd9-aa24-e658c2150416

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.2)

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

The crash report flagged these programs;

Firefox Version 37.0.1

Signature shutdownhang

CbFsMntNtf3.dll = Callback File System = EldoS

winsta.dll = Windows


Download Firefox Full Installer For All languages And Systems {web link}


Check for updates for Callback File System


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

The crash report flagged these programs; Firefox Version 37.0.1 Signature shutdownhang CbFsMntNtf3.dll = Callback File System = EldoS winsta.dll = Windows ------------------------------------ '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link} ------------------------------- Check for updates for Callback File System ----------------------------- Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Modified by FredMcD

cor-el
  • Top 10 Contributor
  • Moderator
17465 solutions 157833 answers

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.

If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

You can use this button to go to the currently used Firefox profile folder:

Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored. If that has helped to solve the problem then you can remove the renamed cert8.db.old file. Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates. Firefox will automatically store intermediate certificates when you visit websites that send such a certificate. If that didn't help then remove or rename secmod.db (secmod.db.old) as well. You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox

Modified by cor-el