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Please help. Error message on desktop iMac reads: "Unable to update Firefox. Please see your administrator."

Posted

Hi. My last update was March 27, 2015. Just last month. I keep getting error messages that say Firefox cannot update. I've read this makes it a security issue if it won't allow Firefox to update. Please assist. Thanks.

Hi. My last update was March 27, 2015. Just last month. I keep getting error messages that say Firefox cannot update. I've read this makes it a security issue if it won't allow Firefox to update. Please assist. Thanks.

Additional System Details

Installed Plug-ins

  • Catalina Savings Printer Plugin
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Version 5.38.6.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • WebEx64 General Plugin Container Version 205
  • iPhoto6

Application

  • Firefox 36.0.4
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.4/Darwin/en-US/

Extensions

  • Avast Online Security 10.2.0.187 (wrc@avast.com)
  • Boomerang for GMail 1.2.4 ({65e41d20-f092-41b7-bb83-c6e8a9ab0f57})
  • Evernote Web Clipper 6.0.15 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Send to Kindle for Mozilla Firefox 1.0.2.65 (sendtokindle@amazon.com)
  • Adblock Plus Filter Uploader 2.1 (uploader@adblockfilters.mozdev.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 869
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

If you have trouble with the upgrade, use this link; '''http://www.mozilla.org/en-US/firefox/all/'''

Question owner

Thank you Fred. However, the error message pops up automatically, on occasion, while actively using Firefox. I looked in my Upgrade settings in Preferences and they are set to "automatic".

Note: a week or so before the problem started I cleared all my cookies. I believe this is the problem but I have no idea how to correct it.

Thank you.

Thank you Fred. However, the error message pops up automatically, on occasion, while actively using Firefox. I looked in my Upgrade settings in Preferences and they are set to "automatic". Note: a week or so before the problem started I cleared all my cookies. I believe this is the problem but I have no idea how to correct it. Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox.

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox application and save the disk image file to the desktop *Firefox 37.0.2: https://www.mozilla.org/en-US/firefox/all/ *Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

I did as you instructed with no luck. The newly downloaded version keeps giving me the same error message. Confirmed that I also deleted the old one by dragging it to the trash from my Applications Folder.

I did as you instructed with no luck. The newly downloaded version keeps giving me the same error message. Confirmed that I also deleted the old one by dragging it to the trash from my Applications Folder.

Question owner

Hi everyone. Still no luck with getting my Firefox to do Security Updates. I've deleted and reinstalled up to date versions multiple times and I still get the same error message.

Anyone else out there have any tips/ideas on what to do? Something in the Preferences maybe? I've looked over everything in Preferences and it all seems to look ok.

I"m on an iMac running 10.6.8

Hi everyone. Still no luck with getting my Firefox to do Security Updates. I've deleted and reinstalled up to date versions multiple times and I still get the same error message. Anyone else out there have any tips/ideas on what to do? Something in the Preferences maybe? I've looked over everything in Preferences and it all seems to look ok. I"m on an iMac running 10.6.8
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Try to repair the disk permissions:

Try to repair the disk permissions: *http://thexlab.com/faqs/repairprocess.html

Question owner

Unfortunately, when I tried to insert the Install Disc as recommended in the link, it just spins around for 20 seconds or so and then my computer spits it out. So I'm not able to start up from the Install Disc to Run Disk Utility.

Is it possible to run Disc Utility without starting up from the Install Disc? Thank you.

Unfortunately, when I tried to insert the Install Disc as recommended in the link, it just spins around for 20 seconds or so and then my computer spits it out. So I'm not able to start up from the Install Disc to Run Disk Utility. Is it possible to run Disc Utility without starting up from the Install Disc? Thank you.

Question owner

cor-el, thanks again for your help and suggestions. Repairing the disk permissions didn't solve the problem. I've deleted and reinstalled Firefox several times with no luck. Any other ideas? Thank you.

cor-el, thanks again for your help and suggestions. Repairing the disk permissions didn't solve the problem. I've deleted and reinstalled Firefox several times with no luck. Any other ideas? Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Did you check the owner of the Firefox application folder and the files in this folder to make sure that you have write permission?

Can't you drag the current Firefox application folder to the Trash?

That would allow you to install the new version (38.0.5 has been released today).

Did you check the owner of the Firefox application folder and the files in this folder to make sure that you have write permission? Can't you drag the current Firefox application folder to the Trash? That would allow you to install the new version (38.0.5 has been released today). *https://www.mozilla.org/en-US/firefox/all/

Question owner

Attached is a screenshot of my Firefox INFO.

Yes, I've dragged the FIrefox icon to the trash, then emptied trash, then installed the newly downloaded version. I'll be doing that now with the latest link you provided in your previous reply. Keep you posted. Thank you.

Attached is a screenshot of my Firefox INFO. Yes, I've dragged the FIrefox icon to the trash, then emptied trash, then installed the newly downloaded version. I'll be doing that now with the latest link you provided in your previous reply. Keep you posted. Thank you.

Question owner

Still no luck after following your previous advice. I continue to get the error message that Firefox cannot update.

Btw, what if once a month I trash the old Firefox and download the latest version? Kind of a loophole to solving the problem of Security Updates, yes?

Still no luck after following your previous advice. I continue to get the error message that Firefox cannot update. Btw, what if once a month I trash the old Firefox and download the latest version? Kind of a loophole to solving the problem of Security Updates, yes?
FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 38.0.5

Install the latest Firefox. BUT, load it as a normal program without administrator level.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''38.0.5''' Install the latest Firefox. BUT, load it as a normal program without administrator level.
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Note that Firefox 39 will be released shortly, so you may want to wait for this release.

Note that Firefox 39 will be released shortly, so you may want to wait for this release.

Question owner

Thank you Fred. I'm at a medium level of tech savvy but I'm not sure how to load Firefox without administrator level as you suggested. Any basic instructions? Thank you.

Thank you Fred. I'm at a medium level of tech savvy but I'm not sure how to load Firefox without administrator level as you suggested. Any basic instructions? Thank you.

Question owner

Is anyone able to answer if it's ok to manually update Firefox each time a newer version comes out to solve my security update problem?

(My Firefox will not update automatically and I keep getting a message that says something like "Something is preventing Firefox from updating automatically...and then something about it this reducing my security level...seek administrator help.")

Most recently the error message turned into: "SOmeone is trying to trick your FIrefox into not updating...seek administrator help, etc." Something like that. Thank you.

Is anyone able to answer if it's ok to manually update Firefox each time a newer version comes out to solve my security update problem? (My Firefox will not update automatically and I keep getting a message that says something like "Something is preventing Firefox from updating automatically...and then something about it this reducing my security level...seek administrator help.") Most recently the error message turned into: "SOmeone is trying to trick your FIrefox into not updating...seek administrator help, etc." Something like that. Thank you.