Firefox crashes
Firefox is crashing at startup. I can't open it to try in safemode. I have done a malware and antivirus scan and removed a few potentially unwanted apps, but nothing bad. I have uninstalled and re-installed Firefox, still happening. I am doing a windows update now, but it was not one that was necessary, just an optional one. I've noticed this for the past week or so. Most recent crash: Crash ID: bp-3033efd9-8202-44f5-9710-0c35a2150420
All Replies (4)
You can update to Firefox 37.0.2 to see if that helps.
If that doesn't help then try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
I have the most recent version of Firefox downloaded, it it's still not working. I can't disable anything, or try to open in safe made because it doesn't open at all. It immediately crashes at start-up and the crash reporter opens.
This link you sent helped! https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
It turns out I had an optional windows update for a graphics driver. Did the update, restarted, and Firefox opened beautifully. Everything is working :) Thank you!
Hello,
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
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