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My bookmarks vanished after restoring my pc..

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When I returned to where I was they had vanished. I searched for a few hours and then signed up for mozillazine. I asked anyine to talk me through getting them back and received 5 replies but when I tried replying to them I kept being re-directed. To cut to the chase, I'm screwed. Can anyone help me to find my bookmarks - PLEASE!!!!

When I returned to where I was they had vanished. I searched for a few hours and then signed up for mozillazine. I asked anyine to talk me through getting them back and received 5 replies but when I tried replying to them I kept being re-directed. To cut to the chase, I'm screwed. Can anyone help me to find my bookmarks - PLEASE!!!!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • DivX Web Player version 3.2.4.1250
  • DivX VOD Helper Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • 1,2,1,2044
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Chrome Virtual Keyboard
  • Online Banking Google Chrome Extension
  • Content Blocker Google Chrome Extension
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
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  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

cor-el
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17482 solutions 157978 answers

Do you have an "Old Firefox Data" folder on the desktop?

Did you manage to find your current Firefox profile folder? You can use this button to go to the currently used Firefox profile folder:

If you go up one level then you can check if there is only one profile folder.

  • C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Profiles\

It is possible that you lost the profiles.ini file and that Firefox has switched to another profile or has created a new profile.

Do you have an "Old Firefox Data" folder on the desktop? Did you manage to find your current Firefox profile folder? You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox If you go up one level then you can check if there is only one profile folder. *C:\Documents and Settings\&lt;user&gt;\Application Data\Mozilla\Firefox\Profiles\ It is possible that you lost the profiles.ini file and that Firefox has switched to another profile or has created a new profile.

Question owner

OK, so that's kind of Greek to me. I HAVE found the "troubleshooting" folder but when I look there it's just a series of files that I don't understand. For instance "places.sqlite". When I tried to open that file before I got a message that said something like "How do you want to open this file?". Well, I don't know is the answer to that.

Do you see my problem?.......

OK, so that's kind of Greek to me. I HAVE found the "troubleshooting" folder but when I look there it's just a series of files that I don't understand. For instance "places.sqlite". When I tried to open that file before I got a message that said something like "How do you want to open this file?". Well, I don't know is the answer to that. Do you see my problem?.......

Question owner

No. I don't have any Old Firefox Data on my desktop btw.

No. I don't have any Old Firefox Data on my desktop btw.
cor-el
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17482 solutions 157978 answers

You do not need to open files in the profile folder, it is sufficient to know that the folder and the files are present.

Can you post a screenshot that shows the content of the bookmarkbackups folder in Details view?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

Did you look on the desktop for a possible "Old Firefox Data" folder?

EDIT: OK, I just noticed your post above, so you didn't reset Firefox.

You do not need to open files in the profile folder, it is sufficient to know that the folder and the files are present. Can you post a screenshot that shows the content of the bookmarkbackups folder in Details view? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem *Use a compressed image type like PNG or JPG to save the screenshot *Make sure that you do not exceed the maximum size of 1 MB ---- Did you look on the desktop for a possible "Old Firefox Data" folder? EDIT: OK, I just noticed your post above, so you didn't reset Firefox.

Modified by cor-el

cor-el
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17482 solutions 157978 answers

Did you do a Windows System Restore and restored Windows to an older restore point?

Did you do a Windows System Restore and restored Windows to an older restore point?

Question owner

OK, I have a screen shot on my desktop. I don't have a clue how I get it to you mind! Yes I did a Windows restore.

OK, I have a screen shot on my desktop. I don't have a clue how I get it to you mind! Yes I did a Windows restore.

Question owner

BTW, I don't know what you mean by "details view" sorry.

BTW, I don't know what you mean by "details view" sorry.
cor-el
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17482 solutions 157978 answers

You can see a Browse button below the text area where you type a reply. If you click this button then you get a file picker window and you can browse to the location where you saved the screenshot.


You can change how Windows Explorer displays folder content via the right-click context menu in the View sub menu. Details is one of the possible choices.

You can see a Browse button below the text area where you type a reply. If you click this button then you get a file picker window and you can browse to the location where you saved the screenshot. ---- You can change how Windows Explorer displays folder content via the right-click context menu in the View sub menu. Details is one of the possible choices. *http://www.7tutorials.com/explaining-windows-explorer-views

Question owner

Is that it?

Is that it?
cor-el
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17482 solutions 157978 answers

Can you look in the View menu or right-click in the folder area and switch to View > Details view?

The icon view in your screenshot only shows the names partially.

You can also click the second icon and go to the bookmarkbackups folder where possible JSON backups could be available that would allow to restore the bookmarks.

Can you look in the View menu or right-click in the folder area and switch to View > Details view? The icon view in your screenshot only shows the names partially. You can also click the second icon and go to the bookmarkbackups folder where possible JSON backups could be available that would allow to restore the bookmarks. *https://support.mozilla.org/kb/restore-bookmarks-from-backup-or-move-them *https://support.mozilla.org/kb/Lost+Bookmarks

Question owner

Is that better? There is nothing of that kind in the View menu also that file in profiles is from yesterday I think and isn't relevant.

Is that better? There is nothing of that kind in the View menu also that file in profiles is from yesterday I think and isn't relevant.
cor-el
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Could you open the bookmarkbackups folder?

I do notice some folder with a number (2) appended to the name. Such folder wouldn't be there normally, so I'm not sure what caused them to get created this Sunday. I don't know if a System Restore would have this effect.

Could you open the bookmarkbackups folder? I do notice some folder with a number (2) appended to the name. Such folder wouldn't be there normally, so I'm not sure what caused them to get created this Sunday. I don't know if a System Restore would have this effect.

Question owner

Erm, I'll try.

Erm, I'll try.

Question owner

Ok, it says "Use the web service to open up an appropriate program" or something like that. It's a dialogue bow I get when I click on it. Any idea how to open it?

Ok, it says "Use the web service to open up an appropriate program" or something like that. It's a dialogue bow I get when I click on it. Any idea how to open it?
cor-el
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There shouldn't be a problem to open the bookmarkbackups folder. The folder shows as the second item in the last screenshot under the adblockplus folder.

There shouldn't be a problem to open the bookmarkbackups folder. The folder shows as the second item in the last screenshot under the adblockplus folder.

Question owner

Yep. It won't open.

Yep. It won't open.

Question owner

Ok my friend, I need to go to bed now. It's very nearly 12 am here. Thanks for all you're doing though. I'll speak to you sometime tomorrow. :-)

Ok my friend, I need to go to bed now. It's very nearly 12 am here. Thanks for all you're doing though. I'll speak to you sometime tomorrow. :-)
cor-el
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17482 solutions 157978 answers

You can do a disk check with the chkdsk.exe program. If you run the chkdsk.exe program from a cmd.exe Command window then you can read the response from the chkdsk.exe program. Open a cmd.exe window: Start > Run: cmd.exe <press Enter> At the command prompt (>) type or Copy&Paste: chkdsk.exe /f /r <press Enter> (put a space before /f and /r) If you get something like: Would you like to schedule this volume to be checked the next time the system restarts? y/n then answer the question with "Y" and close all programs and reboot the computer.

You can do a disk check with the chkdsk.exe program. If you run the chkdsk.exe program from a cmd.exe Command window then you can read the response from the chkdsk.exe program. Open a cmd.exe window: Start &gt; Run: cmd.exe &lt;press Enter&gt; At the command prompt (>) type or Copy&Paste: chkdsk.exe /f /r &lt;press Enter&gt; (put a space before /f and /r) If you get something like: Would you like to schedule this volume to be checked the next time the system restarts? y/n then answer the question with "Y" and close all programs and reboot the computer.

Question owner

Right, I've done that. There doesn't appear to be any report. I wasn't in for the last hour and when I got back, it had finished doing what it was doing and I simply had the desktop on the screen.

Right, I've done that. There doesn't appear to be any report. I wasn't in for the last hour and when I got back, it had finished doing what it was doing and I simply had the desktop on the screen.

Question owner

What now?

What now?