Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Login credentials always prompted although correctly entered in SharePoint Site

  • 1 reply
  • 6 have this problem
  • Last reply by guigs

more options

Firefox for Android has been the best browser for me while using Android phone and it has been excellent tool for me. But recently while I am accessing my company's Sharepoint-based website that requires me to login using my email account's credential, I encountered problem where I am being prompted numerous time to enter my username and password although I have entered the correct details. This has not been an issue back then. It only occured after I updated my Firefox for Android to version 37.0.2.

Hope you can help me on this.


All Replies (1)

more options

Two things to check initially:

  1. Check if there are any duplicates saved in the password manager, you may need: Password Manager
  2. Does this happen in both the mobile site and the "Request Desktop Site"?