X
Tap here to go to the mobile version of the site.

Support Forum

audio fails to use default device

Posted

When watching videos on YouTube or listening to music on Spotify Web Player, SiriusXM web, Pandora, etc. switching the default audio device in Windows does nothing, sound continues playing through the originally selected device.

I am using Windows 8.1, Firefox version 37.0.1. I have tried downloading the beta Firefox, problem was not fixed and it make some of my extensions unusable.

When watching videos on YouTube or listening to music on Spotify Web Player, SiriusXM web, Pandora, etc. switching the default audio device in Windows does nothing, sound continues playing through the originally selected device. I am using Windows 8.1, Firefox version 37.0.1. I have tried downloading the beta Firefox, problem was not fixed and it make some of my extensions unusable.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Battlelog Game Launcher (2.5.1)
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • Unity Player 4.3.5f1
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • Firefox 37.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Dashlane 3.2.5.81823 ({442718d9-475e-452a-b3e1-fb1ee16b8e9f})
  • Enhanced Steam 7.3 (jid1-YdiFiTEkQgInxA@jetpack)
  • Reddit Enhancement Suite 4.5.4 (jid1-xUfzOsOFlzSOXg@jetpack)
  • YouTube ALL HTML5 2.1.3 (jid1-qj0w91o64N7Eeg@jetpack)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 760
  • adapterDescription2:
  • adapterDeviceID: 0x1187
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 37683842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 3-13-2015
  • driverDate2:
  • driverVersion: 9.18.13.4788
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Does this happen in Safe Mode?

Do these troubleshooting steps help:

Does this happen in Safe Mode? *[[Troubleshoot Firefox issues using Safe Mode]] Do these troubleshooting steps help: *[[Fix common audio and video issues]]