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Firefox tells me to update Adobe Reader and after I try to do that Adobe says I already have the most current version.

Posted

Firefox shows that my Adobe Reader needs to be updated to version 11.0.84 and when I try to do the Adobe Reader update, it tells me I already have it.

I also did a refresh of Firefox and I still have the same problem. I am using Windows XP SP3. I do not know what to do. Thank you. Please tell me what I should do next.

Thank you.

Firefox shows that my Adobe Reader needs to be updated to version 11.0.84 and when I try to do the Adobe Reader update, it tells me I already have it. I also did a refresh of Firefox and I still have the same problem. I am using Windows XP SP3. I do not know what to do. Thank you. Please tell me what I should do next. Thank you.

Chosen solution

Adobe only offers some basic versions as a complete download. If there are newer version then you always need to run the updating in the Reader until you no longer get an update offered.

For Adobe Reader that is 11.0.8 as you can see on the above posted other versions web page.

If you have updated to the latest AR version that is available for your OS (XP SP3) then you are fine and can ignore the plugin check page about the AR plugin.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Coupons, Inc. Coupon Printer 5.0.2.3
  • Google Update
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 37.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

Extensions

  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
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  • adapterDrivers: igxprd32
  • adapterDrivers2:
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  • adapterRAM2:
  • adapterSubsysID: 020d1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 4-16-2007
  • driverDate2:
  • driverVersion: 6.14.10.4820
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  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
James
  • Top 25 Contributor
  • Moderator
1598 solutions 11286 answers

11.0.8 is a couple updates behind as Adobe Reader 11.0.10 is the latest one (as of Dec 9, 2014) as you can see on http://get.adobe.com/reader/otherversions/ and http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows

11.0.8 is a couple updates behind as Adobe Reader 11.0.10 is the latest one (as of Dec 9, 2014) as you can see on http://get.adobe.com/reader/otherversions/ and http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows

Question owner

Hi James, Thanks, but maybe since I have Windows XP, I was not given 11.0.10 as an option so does that mean I'll have an outdated Adobe Reader?

Hi James, Thanks, but maybe since I have Windows XP, I was not given 11.0.10 as an option so does that mean I'll have an outdated Adobe Reader?
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Helpful Reply

Different systems may not be compatible with the same program version. If the Adobe site says you are up to date, that's all you need.

Different systems may not be compatible with the same program version. If the Adobe site says you are up to date, that's all you need.

Question owner

Thank you for commenting. I am learning more as I go along. I think it is to do with my having a Windows XP computer and because of that I am not able to get the most current version that Adobe has (and there is something new with Adobe called CD), but I guess I have the most current version that Adobe put out for Windows XP. I am not sure if that means I am 'vulnerable' which is what Firefox shows for Adobe Reader. I don't know what any vulnerabilities would be. Thank you.

Thank you for commenting. I am learning more as I go along. I think it is to do with my having a Windows XP computer and because of that I am not able to get the most current version that Adobe has (and there is something new with Adobe called CD), but I guess I have the most current version that Adobe put out for Windows XP. I am not sure if that means I am 'vulnerable' which is what Firefox shows for Adobe Reader. I don't know what any vulnerabilities would be. Thank you.
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Helpful Reply

Messages from the plug-in test page should be checked out. BUT, if the support site of a program says you are okay, you are fine.

Many times the test page flags up to date programs. The reason looks to be that no one has told it's database about the newest program versions. So, your version could be v45, but the tester thinks the current is still v44. Then you get the alert. (Notice the version I posted is newer than the one in the database.)

You are in great shape. Safe Surfing.

Messages from the plug-in test page should be checked out. BUT, if the support site of a program says you are okay, you are fine. Many times the test page flags up to date programs. The reason looks to be that no one has told it's database about the newest program versions. So, your version could be v45, but the tester thinks the current is still v44. Then you get the alert. (Notice the version I posted is newer than the one in the database.) You are in great shape. Safe Surfing.

Question owner

Hi Fred McD,

Thank you for commenting, and I agree to a large extent. Since I have Windows XP, I realize that more and more providers like Adobe are going to be leaving off WIndows XP (Like Microsoft has already done) from being included in their updates. I had thought that the one in December, 2014 might have applied to Windows XP, but I don't think it did. I've also been told that the "DC" version update from Adobe for the Reader will not work for WIndows XP even if I download it using a WIndows 7 for my machine.

So, thanks to you and others I am learning more about what is going on more when I see that FIrefox tells me I need to update a program. I will be able to if the program allows me; and if not I will have to stay with their most current update provided for my Windows XP. I was just worried when I saw the "vulnerable" warning by Firefox that shows up by the sign telling me that the Adobe Reader was not up to date.

Many thanks again for your time in helping me.

Hi Fred McD, Thank you for commenting, and I agree to a large extent. Since I have Windows XP, I realize that more and more providers like Adobe are going to be leaving off WIndows XP (Like Microsoft has already done) from being included in their updates. I had thought that the one in December, 2014 might have applied to Windows XP, but I don't think it did. I've also been told that the "DC" version update from Adobe for the Reader will not work for WIndows XP even if I download it using a WIndows 7 for my machine. So, thanks to you and others I am learning more about what is going on more when I see that FIrefox tells me I need to update a program. I will be able to if the program allows me; and if not I will have to stay with their most current update provided for my Windows XP. I was just worried when I saw the "vulnerable" warning by Firefox that shows up by the sign telling me that the Adobe Reader was not up to date. Many thanks again for your time in helping me.
cor-el
  • Top 10 Contributor
  • Moderator
17526 solutions 158458 answers

Chosen Solution

Adobe only offers some basic versions as a complete download. If there are newer version then you always need to run the updating in the Reader until you no longer get an update offered.

For Adobe Reader that is 11.0.8 as you can see on the above posted other versions web page.

If you have updated to the latest AR version that is available for your OS (XP SP3) then you are fine and can ignore the plugin check page about the AR plugin.

Adobe only offers some basic versions as a complete download. If there are newer version then you always need to run the updating in the Reader until you no longer get an update offered. For Adobe Reader that is 11.0.8 as you can see on the above posted other versions web page. *http://get.adobe.com/reader/otherversions/ If you have updated to the latest AR version that is available for your OS (XP SP3) then you are fine and can ignore the plugin check page about the AR plugin.

Question owner

Thank you then I'll ignore the warning from Firefox in this case since there really isn't anything I can do about it for my Windows XP system. I appreciate your insight and help with this situation. Thank you so much.

Thank you then I'll ignore the warning from Firefox in this case since there really isn't anything I can do about it for my Windows XP system. I appreciate your insight and help with this situation. Thank you so much.
Reynardine 0 solutions 15 answers

I have the same problem using Vista Home Basic. I actually have the latest version possible for Vista, Adobe Reader XI (11.0.10.32) which works OK but apparently, having posted on the Adobe Reader forum, it is not the certified official version for Vista that is the 10.1.4 version that is provided if you click the red update button on the plug in check page. The update does not complete because I have 11.0.10.32 installed. So I suppose I am just stuck with the red button. Apparently there are no more updates for Vista so I will have the same 'vulnerability' problem

I have the same problem using Vista Home Basic. I actually have the latest version possible for Vista, Adobe Reader XI (11.0.10.32) which works OK but apparently, having posted on the Adobe Reader forum, it is not the certified official version for Vista that is the 10.1.4 version that is provided if you click the red update button on the plug in check page. The update does not complete because I have 11.0.10.32 installed. So I suppose I am just stuck with the red button. Apparently there are no more updates for Vista so I will have the same 'vulnerability' problem
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

If the support web site says you are up to date, do not worry.

If the support web site says you are up to date, do not worry.
Reynardine 0 solutions 15 answers

Thanks, a few people seem to have encountered the same problem.

Thanks, a few people seem to have encountered the same problem.
SlimSylv 0 solutions 48 answers

Thanks LindaEllis for your comments re Adobe & WIN XP SP 2 32 bit I am in the same frame of mind, & agree with all you said!....sigh.... It's a minefield out there...oh to be able to afford a new computer! Also thanks to all the respondents, with their comments, too. Kind regards Sylvia x

Thanks LindaEllis for your comments re Adobe & WIN XP SP 2 32 bit I am in the same frame of mind, & agree with all you said!....sigh.... It's a minefield out there...oh to be able to afford a new computer! Also thanks to all the respondents, with their comments, too. Kind regards Sylvia x
Reynardine 0 solutions 15 answers

Hi SlimSylv, not sure if its any help but I have switched from Adobe to Foxit Reader to avoid the whole update issue.

Hi SlimSylv, not sure if its any help but I have switched from Adobe to Foxit Reader to avoid the whole update issue.
SlimSylv 0 solutions 48 answers

Thanks, Reynardine....I checked them out, and wanted to email them with a question, but, alas, no email address....I couldn't find out if this was compatible with WIN XP PRO SP 3 the only info I could see is "OS WIN Vista & 8.0" ....so, not for me! But thanks for the suggestion, I am always open to new suggestions! Can't believe they don't have a contact email address! Peace & Love Sylvia x

Thanks, Reynardine....I checked them out, and wanted to email them with a question, but, alas, no email address....I couldn't find out if this was compatible with WIN XP PRO SP 3 the only info I could see is "OS WIN Vista & 8.0" ....so, not for me! But thanks for the suggestion, I am always open to new suggestions! Can't believe they don't have a contact email address! Peace & Love Sylvia x
jscher2000
  • Top 10 Contributor
8758 solutions 71658 answers

The best way to update Adobe Reader or Adobe Acrobat is to open the program directly and use Help > Check for Updates.

Adobe doesn't support the latest Adobe Reader/Acrobat on Vista for some reason, but other users have reported that it will install if you download it.

The best way to update Adobe Reader or Adobe Acrobat is to open the program directly and use Help > Check for Updates. Adobe doesn't support the latest Adobe Reader/Acrobat on Vista for some reason, but other users have reported that it will install if you download it.
prpl62 0 solutions 10 answers

James said

11.0.8 is a couple updates behind as Adobe Reader 11.0.10 is the latest one (as of Dec 9, 2014) as you can see on http://get.adobe.com/reader/otherversions/ and http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows

I thought that updates are numbered chronologically. So I would think that version 11.0.8 is later than version 11.0.10 I would appreciate a clarification.

''James [[#answer-715771|said]]'' <blockquote> 11.0.8 is a couple updates behind as Adobe Reader 11.0.10 is the latest one (as of Dec 9, 2014) as you can see on http://get.adobe.com/reader/otherversions/ and http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows </blockquote> I thought that updates are numbered chronologically. So I would think that version 11.0.'''8''' is later than version 11.0.10 I would appreciate a clarification.
jscher2000
  • Top 10 Contributor
8758 solutions 71658 answers

prpl62 said

I thought that updates are numbered chronologically. So I would think that version 11.0.8 is later than version 11.0.10 I would appreciate a clarification.

Version numbers do not strictly obey the rules of mathematics (for example, valid numbers do not contain two decimal points). Each section should be read as a whole number, e.g., major version, minor version, revision/build, etc.

''prpl62 [[#answer-732833|said]]'' <blockquote> I thought that updates are numbered chronologically. So I would think that version 11.0.'''8''' is later than version 11.0.10 I would appreciate a clarification. </blockquote> Version numbers do not strictly obey the rules of mathematics (for example, valid numbers do not contain two decimal points). Each section should be read as a whole number, e.g., major version, minor version, revision/build, etc.
James
  • Top 25 Contributor
  • Moderator
1598 solutions 11286 answers

prpl62 said

I thought that updates are numbered chronologically. So I would think that version 11.0.8 is later than version 11.0.10 I would appreciate a clarification.

Think of it as 11.0.one, 11.0.two, 11.0.three, 11.0.four, 11.0.five, 11.0.six, 11.0.seven, 11.0.eight, 11.0.nine, 11.0.ten (11.0.10) and now 11.0.11 (11.0.eleven).

The 11.0.8 is a higher number compared to 11.0.1 or 11.0.1.0 (if that existed) but not 11.0.10

''prpl62 [[#answer-732833|said]]'' <blockquote>I thought that updates are numbered chronologically. So I would think that version 11.0.'''8''' is later than version 11.0.10 I would appreciate a clarification. </blockquote> Think of it as 11.0.one, 11.0.two, 11.0.three, 11.0.four, 11.0.five, 11.0.six, 11.0.seven, 11.0.eight, 11.0.nine, 11.0.ten (11.0.10) and now 11.0.'''11''' (11.0.eleven). The 11.0.'''8''' is a higher number compared to 11.0.'''1''' or 11.0'''.1.0''' (if that existed) but not 11.0.'''10'''

Modified by James