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Firefox crashes at startup

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I have always used Firefox on my W7 laptop, but following the 37.0.1 update Firefox always crashes at startup. I have tried most of the recommended 'fixes' (full antivirus checks, fresh install etc) but not those relating to Safe Mode as the crashes don't let me get that far. I have tried using the 'Shift + FF Start' technique but Firefox still crashes . 37.0.1 works fine on my old XP desktop and on my W7 VM XP mode so I'm at a loss what to do next. The last Crash Report listed the following, if it's any help:

AdapterDeviceID: 0x0046

AdapterDriverVersion: 8.15.10.2182 AdapterSubsysID: 046c1028 AdapterVendorID: 0x8086 AvailablePageFile: 3029721088 AvailablePhysicalMemory: 991698944 AvailableVirtualMemory: 3975876608 BlockedDllList: BreakpadReserveAddress: 54788096 BreakpadReserveSize: 67108864 BuildID: 20150402191859 CrashTime: 1428581380 Email: romigers@waitrose.com GraphicsCriticalError: |[0][GFX1]: Failed to get SharedHandle for sync texture. Result: 0 InstallTime: 1428405223 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 046c1028, AdapterDriverVersion: 8.15.10.2182 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0dd3, AdapterSubsysID2: 046c1028, AdapterDriverVersion2: 8.17.12.5939D3D11-WARP? D3D11-WARP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10162 StartupTime: 1428581378 SystemMemoryUsePercentage: 67 Throttleable: 1 TotalPageFile: 6013353984 TotalPhysicalMemory: 3007627264 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

I have always used Firefox on my W7 laptop, but following the 37.0.1 update Firefox always crashes at startup. I have tried most of the recommended 'fixes' (full antivirus checks, fresh install etc) but not those relating to Safe Mode as the crashes don't let me get that far. I have tried using the 'Shift + FF Start' technique but Firefox still crashes . 37.0.1 works fine on my old XP desktop and on my W7 VM XP mode so I'm at a loss what to do next. The last Crash Report listed the following, if it's any help: AdapterDeviceID: 0x0046 AdapterDriverVersion: 8.15.10.2182 AdapterSubsysID: 046c1028 AdapterVendorID: 0x8086 AvailablePageFile: 3029721088 AvailablePhysicalMemory: 991698944 AvailableVirtualMemory: 3975876608 BlockedDllList: BreakpadReserveAddress: 54788096 BreakpadReserveSize: 67108864 BuildID: 20150402191859 CrashTime: 1428581380 Email: romigers@waitrose.com GraphicsCriticalError: |[0][GFX1]: Failed to get SharedHandle for sync texture. Result: 0 InstallTime: 1428405223 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 046c1028, AdapterDriverVersion: 8.15.10.2182 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0dd3, AdapterSubsysID2: 046c1028, AdapterDriverVersion2: 8.17.12.5939D3D11-WARP? D3D11-WARP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10162 StartupTime: 1428581378 SystemMemoryUsePercentage: 67 Throttleable: 1 TotalPageFile: 6013353984 TotalPhysicalMemory: 3007627264 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll This report also contains technical information about the state of the application when it crashed.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.118 Safari/537.36

More Information

guigs 1072 solutions 11697 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.