X
Tap here to go to the mobile version of the site.

Support Forum

Adobe plug-in causing Firefox on Mac to crash?

Posted

Firefox started crashing recently on my Mac, perhaps after I recently upgraded Firefox. This morning I updated Adobe Flash, and reinstalled Firefox, but it's crashed several times since then. It seems to crash while loading pages that contain moving images.

I've tried turning off Hardware Acceleration in the preferences, but that hasn't helped.

I've gone to the same web pages with Chrome and Safari, and neither of those have crashed.

I am using Firefox 37.0.1, MacOS 10.8.5, and Adobe Flash Player 17.0.0.134.

I opened a new tab in Firefox and typed "about: crashes", and will paste the five most recent crash report ID numbers below.

Report ID Date Submitted 11E5E861-C82B-48FB-BCC3-541C0F4B0F50 4/8/15 11:35 AM bp-c5253e72-1d8f-4438-b546-3f46a2150408 4/8/15 11:24 AM 37C2C7CC-7700-4D69-B4F5-CF06E8159951 4/8/15 9:54 AM bp-dfc7523e-383c-426d-931f-970dd2150408 4/8/15 9:53 AM 988BE2FC-1C6F-424A-87B1-6861191C524C 4/8/15 9:21 AM

Any help you can give me would be great - Firefox is my preferred web browser, but this is getting problematic.

Thanks, Mary

Firefox started crashing recently on my Mac, perhaps after I recently upgraded Firefox. This morning I updated Adobe Flash, and reinstalled Firefox, but it's crashed several times since then. It seems to crash while loading pages that contain moving images. I've tried turning off Hardware Acceleration in the preferences, but that hasn't helped. I've gone to the same web pages with Chrome and Safari, and neither of those have crashed. I am using Firefox 37.0.1, MacOS 10.8.5, and Adobe Flash Player 17.0.0.134. I opened a new tab in Firefox and typed "about: crashes", and will paste the five most recent crash report ID numbers below. Report ID Date Submitted 11E5E861-C82B-48FB-BCC3-541C0F4B0F50 4/8/15 11:35 AM bp-c5253e72-1d8f-4438-b546-3f46a2150408 4/8/15 11:24 AM 37C2C7CC-7700-4D69-B4F5-CF06E8159951 4/8/15 9:54 AM bp-dfc7523e-383c-426d-931f-970dd2150408 4/8/15 9:53 AM 988BE2FC-1C6F-424A-87B1-6861191C524C 4/8/15 9:21 AM Any help you can give me would be great - Firefox is my preferred web browser, but this is getting problematic. Thanks, Mary

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • Version 5.40.2.0
  • Qualys BrowserCheck Plugin 1.0.48.1
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • WebEx64 General Plugin Container Version 205
  • Xythos plug-in that uses Xythos Drive to open WebDAV resources
  • iPhoto6

Application

  • Firefox 37.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.1/Darwin/en-US/

Extensions

  • 1Password 4.3.1 (onepassword4@agilebits.com)
  • Qualys BrowserCheck 1.0.48.1 ({7D2FB79E-E58C-4DB5-A36F-AC1C73967F4D})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

I would recommend reinstalling flash after running the uninstaller. Both of the last two crash reports have two different versions of the plugin detected (16 and 17)

I would recommend reinstalling flash after running the uninstaller. Both of the last two crash reports have two different versions of the plugin detected (16 and 17)
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/

Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 17.0.0.134<br>https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director '''Version 12.1.7.157 http://get.adobe.com/shockwave/'''