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Why does old adobe flashplayer version 12 still show up after installing newer version 17?

g2notes
g2notes
Posted

I have tried to update my Adobe Flashplayer at least 4 or 5 times. But each time I go to check it still shows version 12. Today, I went into computer programs and deleted version 12 off my computer, hoping this would solve the problem. It shows the newer version 17 I already downloaded to update my flashplayer.

Why does it still show version 12 with update message when I go to check if it updated?

Adobe shows version 17 in the list, and in my computer programs (shows as shockwave flash).

How do I delete the older version off firefox and make sure I'm using the current version?

Gloria aka/g2notes.

I have tried to update my Adobe Flashplayer at least 4 or 5 times. But each time I go to check it still shows version 12. Today, I went into computer programs and deleted version 12 off my computer, hoping this would solve the problem. It shows the newer version 17 I already downloaded to update my flashplayer. Why does it still show version 12 with update message when I go to check if it updated? Adobe shows version 17 in the list, and in my computer programs (shows as shockwave flash). How do I delete the older version off firefox and make sure I'm using the current version? Gloria aka/g2notes.
  • Question details
    Product Firefox
    Topic Other
    System Details
    • Windows 8.1
    • Firefox 37.0.1

Additional System Details

Installed Plug-ins

  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • Shockwave Flash 17.0 r0
  • Shockwave Flash 12.0 r0
  • 5.1.30514.0

Application

  • Firefox 37.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

Extensions

  • Trend Micro BEP Firefox Extension 9.0.0.1069 (tmbepff@trendmicro.com) (Inactive)
  • Trend Micro Osprey Firefox Extension 2.0.0.1039 ({BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 059c1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 12-18-2013
  • driverDate2:
  • driverVersion: 10.18.10.3379
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Close
user1194064
user1194064 14 solutions 199 answers
Posted

This might help.

[https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems?redirectlocale=en-US&redirectslug=Troubleshooting+plugins#w_manually-uninstalling-a-plugin This] might help.
the-edmeister
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40287 answers
Posted

Adobe Flash seems to have a nasty habit where it doesn't always remove its' older plugins when it updates. Earlier today I saw one user's System Details showing 4 versions of the Flash plugin as being installed.

First, grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the latest Flash Plugin version from here: Select Plugin-based browsers - the EXE version. https://www.adobe.com/products/flashplayer/distribution3.html

Run the Flash uninstaller program, then reboot your PC. Then install the Plugin version of Flash. So you'll have a clean installation of Flash for Firefox.

Adobe Flash seems to have a nasty habit where it doesn't always remove its' older plugins when it updates. ''Earlier today I saw one user's System Details showing 4 versions of the Flash plugin as being installed.'' First, grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Then download the latest Flash Plugin version from here: Select ''Plugin-based browsers'' - the EXE version. https://www.adobe.com/products/flashplayer/distribution3.html Run the Flash uninstaller program, then reboot your PC. Then install the Plugin version of Flash. So you'll have a clean installation of Flash for Firefox.