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Firefox sync isn't syncing

MariaT
MariaT
Posted

Firefox sync isn't syncing my bookmarks (the only thing i'd like to have on both my computers) even though both pc have the latest version of firefox (i have followed the guide). A message reading "the syncronization will start soon" pops up but then nothing happens.

Firefox sync isn't syncing my bookmarks (the only thing i'd like to have on both my computers) even though both pc have the latest version of firefox (i have followed the guide). A message reading "the syncronization will start soon" pops up but then nothing happens.
  • Question details
    Product Firefox
    Topic Firefox Sync
    System Details
    • Windows 8.1
    • Firefox 37.0.1

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0

Application

  • Firefox 37.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.1/WINNT/it/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Sicurezza browser Avira 1.4.6 (abs@avira.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2: NVIDIA GeForce 840M
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2: 0x1341
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 380d17aa
  • adapterSubsysID2: 380d17aa
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 9-29-2014
  • driverDate2: 3-13-2015
  • driverVersion: 10.18.10.3960
  • driverVersion2: 9.18.13.4788
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Close
guigs
guigs 1072 solutions 11697 answers
Posted

Hi Maria, Thank you for your question, I understand that on a Windows 8.1 device that Firefox Sync does not show signs of syncing.

Please see the troubleshooting steps recommended: Firefox Sync troubleshooting and tips

What were the results of these steps? Do you have more than 5k bookmarks? If you disconnect the account and log in one more click Tools > Sync Now

Did this help?

Hi Maria, Thank you for your question, I understand that on a Windows 8.1 device that Firefox Sync does not show signs of syncing. Please see the troubleshooting steps recommended: [[Firefox Sync troubleshooting and tips]] What were the results of these steps? Do you have more than 5k bookmarks? If you disconnect the account and log in one more click Tools > Sync Now Did this help?