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I have entered the correct "Master Password" however will not submit and regenerates the required box

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

GalaxyStar
GalaxyStar
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Hello mozilla support, Okay, I am 100% sure of my "master password" which was set up approx 5 minutes ago. it is: Nov/01/1988 I would appreciate any input! Thanks

Hello mozilla support, Okay, I am 100% sure of my "master password" which was set up approx 5 minutes ago. it is: Nov/01/1988 I would appreciate any input! Thanks

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to reset the Master Password.

FredMcD
FredMcD
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Are you sure you used the right password? Passwords are cAsE sENsITIvE.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Modified by FredMcD