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Can't see pictures in Twitter DM using Firefox, but can in Chrome.

Posted

Earlier this week I had the same issue but it sorted itself out. Or so I thought. It's been like this for the past two days. WW Trends are also stretching out at the bottom of individual tweet pages and distorting the page. Anyone have any tips? I'd greatly appreciate them.

Earlier this week I had the same issue but it sorted itself out. Or so I thought. It's been like this for the past two days. WW Trends are also stretching out at the bottom of individual tweet pages and distorting the page. Anyone have any tips? I'd greatly appreciate them.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • SiteAdvisor
  • Pokki Download Helper
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 17.0 r0
  • 5.1.31211.0
  • VLC media player Web Plugin 2.1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • ~Mirage 6.1.60.0 Plugin for Visual Mirage Projects

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

user1194064 14 solutions 199 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Question owner

Thank you for replying.

The issues are still present in Safe Mode. I went ahead and reset Firefox just to see if that would help. It didn't. I have done everything I know (I'm not that computer savvy), so at this point I have no idea what else to try.

Thank you for replying. The issues are still present in Safe Mode. I went ahead and reset Firefox just to see if that would help. It didn't. I have done everything I know (I'm not that computer savvy), so at this point I have no idea what else to try.
Muhammad_Faizan 8 solutions 86 answers

Hello, If images are missing then check that you do not block images from some domains.

Tap the Alt key or press F10 to show the Menu Bar Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions"

Check "Tools > Page Info > Media" for blocked images

Select the first image link and use the cursor Down key to scroll through the list. If an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain. Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1.

Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure that you allow pages to choose their own colors.

Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above" Note that these settings affect background images.

See also:

http://kb.mozillazine.org/Website_colors_are_wrong

There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images and other content.

Hello, If images are missing then check that you do not block images from some domains. Tap the Alt key or press F10 to show the Menu Bar Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions" Check "Tools > Page Info > Media" for blocked images Select the first image link and use the cursor Down key to scroll through the list. If an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain. Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1. Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings. Make sure that you allow pages to choose their own colors. Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above" Note that these settings affect background images. See also: http://kb.mozillazine.org/Website_colors_are_wrong There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images and other content.

Question owner

Thanks for the reply.

All of that stuff is like it's supposed to be, set to default. I also don't have any extensions that block images.

Thanks for the reply. All of that stuff is like it's supposed to be, set to default. I also don't have any extensions that block images.
user1194064 14 solutions 199 answers

It could be possible that Firefox, an add-on of Firefox, or a program on your computer (Firewalls, antiviruses, etc) is blocking images from the Twitter image server. Twitter itself is located at Twitter.com, but if a tweet is posted with an image, the image is located at pbs.twimg.com. Click here and tell me if you see an image.

And just to clarify, can you see NO images at all, or do some tweets display images correctly? Are you referring to these images?: http://s21.postimg.org/69l8a7l53/image.png

It could be possible that Firefox, an add-on of Firefox, or a program on your computer (Firewalls, antiviruses, etc) is blocking images from the Twitter image server. Twitter itself is located at Twitter.com, but if a tweet is posted with an image, the image is located at pbs.twimg.com. Click [https://pbs.twimg.com/media/CAjaKgoUwAE2Cjp.jpg here] and tell me if you see an image. And just to clarify, can you see NO images at all, or do some tweets display images correctly? Are you referring to these images?: http://s21.postimg.org/69l8a7l53/image.png
user1194064 14 solutions 199 answers

Firewalls or add-ons can be ruled out because the images load in Chrome and entering Safe Mode which disables all add-ons didn't fix the problem. If we can't figure out what's wrong with Firefox, I'd say that you should go for a refresh, or if refreshing Firefox doesn't fix the problem, try a complete reinstall:

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Firewalls or add-ons can be ruled out because the images load in Chrome and entering Safe Mode which disables all add-ons didn't fix the problem. If we can't figure out what's wrong with Firefox, I'd say that you should go for a [[Refresh Firefox - reset add-ons and settings|refresh]], or if refreshing Firefox doesn't fix the problem, try a complete reinstall: Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data -->

Question owner

Just-A-User,

I can see that pic you linked to.

No, I can see pics in tweets, I can't see them inside DM itself. I can tell that there is a picture there because there is a tiny dot where the picture is supposed to be. And the trends are stretched out single file at the bottom of the page when I open up a single tweet.

I'll try the Clean Reinstall and get back to you.

Thanks for your help!

Just-A-User, I can see that pic you linked to. No, I can see pics in tweets, I can't see them inside DM itself. I can tell that there is a picture there because there is a tiny dot where the picture is supposed to be. And the trends are stretched out single file at the bottom of the page when I open up a single tweet. I'll try the Clean Reinstall and get back to you. Thanks for your help!
mozillafather 1 solutions 2 answers

guest87 said

Earlier this week I had the same issue but it sorted itself out. Or so I thought. It's been like this for the past two days. WW Trends are also stretching out at the bottom of individual tweet pages and distorting the page. Anyone have any tips? I'd greatly appreciate them.

Check your browser settings,and try installing the plugin required

''guest87 [[#question-1054545|said]]'' <blockquote> Earlier this week I had the same issue but it sorted itself out. Or so I thought. It's been like this for the past two days. WW Trends are also stretching out at the bottom of individual tweet pages and distorting the page. Anyone have any tips? I'd greatly appreciate them. </blockquote> Check your browser settings,and try installing the plugin required

Question owner

Just-A-User,

Tried the Clean reinstall and nothing changed.


mozillafather,

I don't know what that means. You'll have to explain (I'm not that savvy with a computer).

Just-A-User, Tried the Clean reinstall and nothing changed. --------------------------- mozillafather, I don't know what that means. You'll have to explain (I'm not that savvy with a computer).
user1194064 14 solutions 199 answers

Disregard this

Disregard this

Modified by user1194064

user1194064 14 solutions 199 answers

mozillafather said

guest87 said
Earlier this week I had the same issue but it sorted itself out. Or so I thought. It's been like this for the past two days. WW Trends are also stretching out at the bottom of individual tweet pages and distorting the page. Anyone have any tips? I'd greatly appreciate them.

Check your browser settings,and try installing the plugin required

I do not believe that plug-ins are related to the issue this person is having. Images should display correctly without a plug-in.

''mozillafather [[#answer-710807|said]]'' <blockquote> ''guest87 [[#question-1054545|said]]'' <blockquote> Earlier this week I had the same issue but it sorted itself out. Or so I thought. It's been like this for the past two days. WW Trends are also stretching out at the bottom of individual tweet pages and distorting the page. Anyone have any tips? I'd greatly appreciate them. </blockquote> Check your browser settings,and try installing the plugin required </blockquote> I do not believe that plug-ins are related to the issue this person is having. Images should display correctly without a plug-in.
user1194064 14 solutions 199 answers

Oh, sorry! I have been thinking that you were talking about tweets, not direct messages.

Oh, sorry! I have been thinking that you were talking about tweets, not direct messages.
user1194064 14 solutions 199 answers

Can you give me a screenshot of what a DM with an image looks like on your screen? Press Print Screen on your keyboard which will paste a screenshot into the clipboard, paste into Paint and save the image, then upload that image to postimg.org and share the link. Thanks!

Can you give me a screenshot of what a DM with an image looks like on your screen? Press ''Print Screen'' on your keyboard which will paste a screenshot into the clipboard, paste into Paint and save the image, then upload that image to postimg.org and share the link. Thanks!
user1194064 14 solutions 199 answers

I've noticed that if you upload an image to a DM conversation and don't type anything before clicking "Send Message", the message will glitch and the image won't appear on the sender's or the recipients' screens. Is this what's happening to you?

I've noticed that if you upload an image to a DM conversation and don't type anything before clicking "Send Message", the message will glitch and the image won't appear on the sender's or the recipients' screens. Is this what's happening to you?

Modified by user1194064

Question owner

This is what it looks like in DM when a picture was sent (inside the red circles, there at just little dots where the picture should be): http://postimg.org/image/6dhrh9p1b/

And this is what the trends look like at the bottom of the screen: http://postimg.org/image/4peivtx8t/

I'm assuming both issues are connected since they both showed up at the same time.

Thank you so much for trying to help me!

This is what it looks like in DM when a picture was sent (inside the red circles, there at just little dots where the picture should be): http://postimg.org/image/6dhrh9p1b/ And this is what the trends look like at the bottom of the screen: http://postimg.org/image/4peivtx8t/ I'm assuming both issues are connected since they both showed up at the same time. Thank you so much for trying to help me!
user1194064 14 solutions 199 answers
http://s4.postimg.org/3x9od3ltp/0742.png
user1194064 14 solutions 199 answers

Twitter looks different on my screen. Go to your feed and take a screenshot there, please. What my Twitter feed looks like is attached to this post. It looks completely different. Are you using the mobile version of Twitter? (mobile.twitter.com)

Twitter looks different on my screen. Go to your feed and take a screenshot there, please. What my Twitter feed looks like is attached to this post. It looks completely different. Are you using the mobile version of Twitter? (mobile.twitter.com)

Modified by user1194064

Question owner

Just-A-User said

I've noticed that if you upload an image to a DM conversation and don't type anything before clicking "Send Message", the message will glitch and the image won't appear on the sender's or the recipients' screens. Is this what's happening to you?

I can see pics that I send, I just can't see pics that someone else sends. Let me ask them to send me one without typing anything and one with typing something, and I'll let you know what happens.

''Just-A-User [[#answer-711045|said]]'' <blockquote> I've noticed that if you upload an image to a DM conversation and don't type anything before clicking "Send Message", the message will glitch and the image won't appear on the sender's or the recipients' screens. Is this what's happening to you? </blockquote> I can see pics that I send, I just can't see pics that someone else sends. Let me ask them to send me one without typing anything and one with typing something, and I'll let you know what happens.

Question owner

Just-A-User said

http://s4.postimg.org/3x9od3ltp/0742.png

Yes, that's what I'm seeing, just a little dot where the pic should be.

''Just-A-User [[#answer-711048|said]]'' <blockquote> http://s4.postimg.org/3x9od3ltp/0742.png </blockquote> Yes, that's what I'm seeing, just a little dot where the pic should be.

Question owner

Just-A-User said

Twitter looks different on my screen. Go to your feed and take a screenshot there, please. What my Twitter feed looks like is attached to this post. It looks completely different. Are you using the mobile version of Twitter? (mobile.twitter.com)

I'm using a laptop, so no mobile.

Mine looks like this:


But the trends stretching out is when I open a tweet. You know, where you click on the time/date of the tweet and it pulls up the tweet itself? At the bottom of that page is where it's stringing the trends out.

''Just-A-User [[#answer-711055|said]]'' <blockquote> Twitter looks different on my screen. Go to your feed and take a screenshot there, please. What my Twitter feed looks like is attached to this post. It looks completely different. Are you using the mobile version of Twitter? (mobile.twitter.com) </blockquote> I'm using a laptop, so no mobile. Mine looks like this: But the trends stretching out is when I open a tweet. You know, where you click on the time/date of the tweet and it pulls up the tweet itself? At the bottom of that page is where it's stringing the trends out.