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Printing, new problem, tiny size, not cured by any steps identified in support.

Posted

A new problem a few weeks old. When I print from Firefox, the result is a very tiny image printed at the top part of the page. If I change the settings, it chops each page up into 4 pages and prints a quarter on each page. I do not have this problem if I print from IE, so not a printer problem. I have been through every single step in the help topic on printing problems and any step suggested in answer to a forum question. No joy.

A new problem a few weeks old. When I print from Firefox, the result is a very tiny image printed at the top part of the page. If I change the settings, it chops each page up into 4 pages and prints a quarter on each page. I do not have this problem if I print from IE, so not a printer problem. I have been through every single step in the help topic on printing problems and any step suggested in answer to a forum question. No joy.

Chosen solution

If Firefox is not using the whole sheet of paper, this can be caused by having extracted the wrong paper size settings from Windows when reading the print driver data. Clearing it can involve finding some obscure settings, but here goes:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste print and pause while the list is filtered

(3) For each setting for the problem printer, right-click and Reset it. The fastest way is to right-click with the mouse and then press the r key on the keyboard with your other hand.

Note: In a couple other threads involving Brother printers, the preference printer_printer_name.print_paper_data was set to 256 and when the user edited it to 1 that fixed the paper size problem. If you see a 256 there, you can edit the value by doubling-clicking it or using right-click>Modify.

Any improvement?

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Catalina Savings Printer
  • Citrix Online App Detector Plugin
  • Coupons, Inc. Coupon Printer 5.0.2.2
  • Zeon PDF Plugin For Mozilla
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • Sling Player 2.4.0.113
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.4/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.8 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • Ebates Cash Back 3.0.4.4 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326})
  • McAfee SafeKey 2.2.3 ({072844D3-7DEE-45F6-A406-E87F76302E4B})
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8})
  • McAfee SiteAdvisor 3.7.2 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • WebSlingPlayer 2.4.0.113 ({9EB34849-81D3-4841-939D-666D522B889A})
  • PDF Converter 7.1 1.0 (nuance@pdf7) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 635
  • adapterDescription2:
  • adapterDeviceID: 0x1280
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 103210de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 11-11-2013
  • driverDate2:
  • driverVersion: 9.18.13.3182
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 635 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8873 solutions 72604 answers

Chosen Solution

If Firefox is not using the whole sheet of paper, this can be caused by having extracted the wrong paper size settings from Windows when reading the print driver data. Clearing it can involve finding some obscure settings, but here goes:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste print and pause while the list is filtered

(3) For each setting for the problem printer, right-click and Reset it. The fastest way is to right-click with the mouse and then press the r key on the keyboard with your other hand.

Note: In a couple other threads involving Brother printers, the preference printer_printer_name.print_paper_data was set to 256 and when the user edited it to 1 that fixed the paper size problem. If you see a 256 there, you can edit the value by doubling-clicking it or using right-click>Modify.

Any improvement?

If Firefox is not using the whole sheet of paper, this can be caused by having extracted the wrong paper size settings from Windows when reading the print driver data. Clearing it can involve finding some obscure settings, but here goes: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (2) In the search box above the list, type or paste '''print''' and pause while the list is filtered (3) For each setting for the problem printer, right-click and Reset it. The fastest way is to right-click with the mouse and then press the r key on the keyboard with your other hand. Note: In a couple other threads involving Brother printers, the preference '''printer_''printer_name''.print_paper_data''' was set to 256 and when the user edited it to 1 that fixed the paper size problem. If you see a 256 there, you can edit the value by doubling-clicking it or using right-click>Modify. Any improvement?

Helpful Reply

Tried the first fix in about:config and it seems to have worked. Thanks!

Tried the first fix in about:config and it seems to have worked. Thanks!

Modified by Profmu

Geoffoh 2 solutions 11 answers

I have the identical problem in Thunderbird, but not Firefox, and suspect they share access to the same Windows data. jsher2000, would you suggest trying your solution for this problem too? On a brief look, I counted 262 settings that seem to fit your description. Is there much chance of inadvertently doing more harm than good?

Geoffoh

I have the identical problem in Thunderbird, but not Firefox, and suspect they share access to the same Windows data. jsher2000, would you suggest trying your solution for this problem too? On a brief look, I counted 262 settings that seem to fit your description. Is there much chance of inadvertently doing more harm than good? Geoffoh
jscher2000
  • Top 10 Contributor
8873 solutions 72604 answers

Hi Geoffoh, if you clear the settings for a specific printer, Thunderbird will re-read them from Windows the next time you select that printer, so it's okay to clear them. There might be some preferences with you set yourself such as headers and footers that you would prefer not to have to re-enter.

Hi Geoffoh, if you clear the settings for a specific printer, Thunderbird will re-read them from Windows the next time you select that printer, so it's okay to clear them. There might be some preferences with you set yourself such as headers and footers that you would prefer not to have to re-enter.
Geoffoh 2 solutions 11 answers

'Fraid not, jsher, the condition remains unaltered. I'd already logged this query on the T'bird site, and remain alert for other suggestions. Meanwhile, appreciate your guidance. Can' win 'em all.

'Fraid not, jsher, the condition remains unaltered. I'd already logged this query on the T'bird site, and remain alert for other suggestions. Meanwhile, appreciate your guidance. Can' win 'em all.