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Cannot uninstall Cinema HD 2.4cV20.03 which affects Firefox

Posted

Have been plagued by unwanted ads on Firefox since Cinema HD 2.4cV20.03 appeared on my computer on March 20 2015. Have tried combinations of adblockers, add-ons, etc to no avail.

Firefox also keeps crashing, which is a nuisance.

I have tried, several times, to uninstall it via the control panel, but get into a loop when there's a message that I can get some PC Doctor thingie from a provider I've never heard of. It gives me the option to "just uninstall", which I click on, but nothing happens. I can't find Cinema HD 2.4cV20.03 in any search of my program files so as to be able to delete it that way.

Have refreshed Firefox (twice) and scanned my computer fully (via McAfee, which found and quarantined some nasties) but the wretched things still appear!

Any help you could offer would be most appreciated. I am behind in my work

Very best

Babs

Have been plagued by unwanted ads on Firefox since Cinema HD 2.4cV20.03 appeared on my computer on March 20 2015. Have tried combinations of adblockers, add-ons, etc to no avail. Firefox also keeps crashing, which is a nuisance. I have tried, several times, to uninstall it via the control panel, but get into a loop when there's a message that I can get some PC Doctor thingie from a provider I've never heard of. It gives me the option to "just uninstall", which I click on, but nothing happens. I can't find Cinema HD 2.4cV20.03 in any search of my program files so as to be able to delete it that way. Have refreshed Firefox (twice) and scanned my computer fully (via McAfee, which found and quarantined some nasties) but the wretched things still appear! Any help you could offer would be most appreciated. I am behind in my work Very best Babs

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • McAfee Virtual Technician plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 17.0 r0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • globalUpdate Update

Application

  • Firefox 36.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.4/WINNT/en-GB/

Extensions

  • Hotspot Shield Extension 3.42 (afproxy@anchorfree.com) (Inactive)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • McAfee SiteAdvisor 3.7.2 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealDownloader 1.3.4 ({1B12EF76-2B5E-4DA1-B587-4762D49BFE03}) (Inactive)
  • Skype Click to Call 6.9.0.12585 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 3600 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9598
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 22421028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 4-5-2012
  • driverDate2:
  • driverVersion: 8.961.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 3600 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5340 solutions 23585 answers

hi babs, i'd recommend to refresh firefox again and then run a scan with different security tools like the free version of malwarebytes and adwcleaner which are specialised on adware and browser hijackers. they should yield better results in this situation than traditional scanners like mcafee...

Troubleshoot Firefox issues caused by malware

hi babs, i'd recommend to refresh firefox again and then run a scan with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] which are specialised on adware and browser hijackers. they should yield better results in this situation than traditional scanners like mcafee... [[Troubleshoot Firefox issues caused by malware]]
sergewizard 0 solutions 2 answers

To delete Cinema fully you need to click Start-Control Panel-Programs-Uninstall. Then you should reset your browser. In this article contains helpful guidelines <removed link> Good luck!

To delete Cinema fully you need to click Start-Control Panel-Programs-Uninstall. Then you should reset your browser. In this article contains helpful guidelines <removed link> Good luck!

Modified by James