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Firefox crashes

Posted

my firefox is crashing everytime i open any page. i did all the steps from crashing trobleshoot and nothing worked.i even installed a new firefox. i have to mention that in safe mode i dont have any crashes.


bp-c8786cf8-0a5b-4951-bc6a-6926b2150316

my firefox is crashing everytime i open any page. i did all the steps from crashing trobleshoot and nothing worked.i even installed a new firefox. i have to mention that in safe mode i dont have any crashes. bp-c8786cf8-0a5b-4951-bc6a-6926b2150316

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)

More Information

Application Basics
------------------
Name: Firefox
Version: 36.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:36.0) Gecko/20100101 Firefox/36.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-c8786cf8-0a5b-4951-bc6a-6926b2150316
Submitted: 13 minutes ago
Report ID: bp-c3f5d75b-e01c-40bc-8266-e0e8a2150316
Submitted: 14 minutes ago
Report ID: bp-c0f4ba33-6506-4def-bcd3-47f1d2150316
Submitted: 15 minutes ago
Report ID: bp-886aaa91-df15-4978-9499-9b0df2150316
Submitted: 26 minutes ago
Report ID: bp-0dad73cc-45c1-4320-8664-d6a642150316
Submitted: 26 minutes ago
Report ID: bp-ca63b717-eff5-4055-a9cf-93b822150316
Submitted: 27 minutes ago
Report ID: bp-fcc513f7-9362-4fc6-8437-d9fb42150316
Submitted: 34 minutes ago
Report ID: bp-611b837d-9393-4a3f-ae0b-52d6e2150316
Submitted: 37 minutes ago
Report ID: bp-e6d9938f-985c-4b84-b86c-6987a2150316
Submitted: 50 minutes ago
Report ID: bp-94a5534b-f98c-46f4-92d6-b7d0d2150316
Submitted: 51 minutes ago
Report ID: bp-67f3035c-cec1-4297-aa29-b6c232150316
Submitted: 57 minutes ago
Report ID: bp-e59cf5e5-7be6-4bc2-b2d5-470e72150316
Submitted: 57 minutes ago
Report ID: bp-8ad31fa8-045a-4fab-856a-4768f2150316
Submitted: 58 minutes ago
Report ID: bp-8e49b1ce-fac3-4c69-aaf5-f3d7b2150316
Submitted: 58 minutes ago
Report ID: bp-e6ec5de6-9581-4703-a3a2-b713f2150316
Submitted: 59 minutes ago
Report ID: bp-bad33a0a-d726-4758-880c-f3c542150316
Submitted: 60 minutes ago
Report ID: bp-6b96579a-0b6a-4dd8-b9eb-558182150316
Submitted: 1 hour ago
Report ID: bp-69e9995e-a10e-4255-bb92-59b552150316
Submitted: 1 hour ago
Report ID: bp-bd9d3ca4-88de-4533-a7cc-c2aeb2150316
Submitted: 1 hour ago
Report ID: bp-2520fa5e-284c-44d2-8f78-288422150316
Submitted: 1 hour ago
Report ID: bp-4bbae738-dc91-4017-a06d-68bcc2150316
Submitted: 1 hour ago
Report ID: bp-4738b59f-468b-479d-a9dd-22fa62150316
Submitted: 1 hour ago
Report ID: bp-fbaa9d45-0e72-47f4-8314-0967b2150316
Submitted: 1 hour ago
Report ID: bp-5a4e986b-7cfb-4a06-857a-9ad492150316
Submitted: 1 hour ago
Report ID: bp-9f3eb8df-1e82-44db-828b-5b9c62150316
Submitted: 1 hour ago
Report ID: bp-90fc7f47-021a-48ea-bfa7-0d5f02150316
Submitted: 1 hour ago
Report ID: bp-19cb6ad1-9fa9-4e67-8c49-0141c2150316
Submitted: 1 hour ago
Report ID: bp-ac4b4dba-491e-4819-a28f-856d12150316
Submitted: 1 hour ago
Report ID: bp-7e426aed-cd66-40fb-9fce-251ca2150316
Submitted: 2 hours ago
Report ID: bp-7c5bcebc-bd38-4e74-9795-3c19a2150316
Submitted: 2 hours ago
Report ID: bp-1226c95c-524d-48cc-959a-469a02150316
Submitted: 2 hours ago
Report ID: bp-1c62bae0-497a-420b-844d-61e0c2150316
Submitted: 2 hours ago
Report ID: bp-52bd8722-218e-46d4-aa4d-556de2150316
Submitted: 2 hours ago
Report ID: bp-fd599151-502f-4865-9296-75af12150316
Submitted: 2 hours ago
Report ID: bp-b06249a5-8d79-44c5-b1f8-22b012150316
Submitted: 2 hours ago
Report ID: bp-fc08dd5a-2c03-4473-a7a6-2d9b32150316
Submitted: 16 hours ago
Report ID: bp-6eab46bf-d1e3-4192-b1b8-c5fc42150314
Submitted: 2 days ago
Report ID: bp-570eb90d-57ea-485d-be0b-efe7a2150314
Submitted: 2 days ago
Report ID: bp-2fd9e5d0-9dac-43de-9fe3-e2f012150314
Submitted: 2 days ago
Report ID: bp-10f22409-10f6-4cef-9a10-fa4f42150314
Submitted: 2 days ago
Report ID: bp-1ba92fed-b12f-4c39-9457-7e53a2150314
Submitted: 2 days ago
All Crash Reports (including 2 pending crashes in the given time range)
Extensions
----------
Name: Adblock Plus
Version: 2.6.8
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Graphics
--------
Adapter Description: AMD Radeon HD 6520G
Adapter Drivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Adapter RAM: 512
Device ID: 0x9647
Direct2D Enabled: true
DirectWrite Enabled: true (6.1.7600.16699)
Driver Date: 10-25-2011
Driver Version: 8.911.0.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 059e1025
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6520G Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 2
browser.places.smartBookmarksVersion: 7
browser.startup.homepage: http://guzganblog.blogspot.ca/
browser.startup.homepage_override.buildID: 20150305021524
browser.startup.homepage_override.mstone: 36.0.1
extensions.lastAppVersion: 36.0.1
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-gmpopenh264.lastUpdate: 1426523174
media.gmp-gmpopenh264.version: 1.3
media.gmp-manager.lastCheck: 1426523173
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 73687
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.4 Basic ECC
Version in use: 3.17.4 Basic ECC
NSSSMIME
Expected minimum version: 3.17.4 Basic ECC
Version in use: 3.17.4 Basic ECC
NSSSSL
Expected minimum version: 3.17.4 Basic ECC
Version in use: 3.17.4 Basic ECC
NSSUTIL
Expected minimum version: 3.17.4
Version in use: 3.17.4
Experimental Features
---------------------

philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

hello alllina, please try to run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner...

hello alllina, please try to run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner]...

Question owner

i did. its the same

i did. its the same
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

are you using any programs or tools (vpn) etc. that are interfering with your network connection?

are you using any programs or tools (vpn) etc. that are interfering with your network connection?

Question owner

no. and all of a sudden started this crashes. :(

no. and all of a sudden started this crashes. :(
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

can you create a log file with the tool from http://sourceforge.net/projects/hjt/, copy its contents to a site like http://pastebin.mozilla.org/ and provide a link to it here in the forum? thanks...

can you create a log file with the tool from http://sourceforge.net/projects/hjt/, copy its contents to a site like http://pastebin.mozilla.org/ and provide a link to it here in the forum? thanks...

Question owner

https://pastebin.mozilla.org/8825958
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

thank you, nothing too suspicious is showing there (expect a few ie search pre-sets) and this line

O4 - HKCU\..\Run: [Video Performer63600.exe] "C:\Users\Guzgan\AppData\Local\Temp\Video Performer63600.exe" /XML="C:\Users\Guzgan\AppData\Local\Temp\4AB6.tmp" /STP=0:2

there may be a small chance that the firefox 37 beta 6 version that is going to be released tomorrow and contains a fix for a networking issue could address this kind of crash (that's also network-related) as well...

thank you, nothing too suspicious is showing there (expect a few ie search pre-sets) and this line O4 - HKCU\..\Run: [Video Performer63600.exe] "C:\Users\Guzgan\AppData\Local\Temp\Video Performer63600.exe" /XML="C:\Users\Guzgan\AppData\Local\Temp\4AB6.tmp" /STP=0:2 there may be a small chance that the firefox 37 beta 6 version that is going to be released tomorrow and contains a fix for a networking issue could address this kind of crash (that's also network-related) as well...
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

hi again, can you try if the issue is still reproducible when you download and install firefox 37 beta 6 from this link: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/37.0b6/win32/

hi again, can you try if the issue is still reproducible when you download and install firefox 37 beta 6 from this link: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/37.0b6/win32/

Question owner

its not crushing anymore. i open more windows and i think the problem is solved. thanks a lot

its not crushing anymore. i open more windows and i think the problem is solved. thanks a lot
FredMcD
  • Top 10 Contributor
4246 solutions 59406 answers

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.