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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

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bp-f42a5444-d062-433d-87df-74a272150304

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Firefox Version 36.0 Release Channel beta <The current Firefox is 36.0.1>

The crash report flagged these programs;

Signature: shutdownhang

SHCore.dll = Windows 8

atidxx32.dll = Advanced Micro Devices

wininet.dll = Internet Extensions for Win32


I do not know if Win 8 has this;

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration