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Firefox 36.0.1 on Mac running Yosemite 10.10.2 hangs when trying to open Add-ons Manager

Posted

I am running Firefox 36.0.1 on an iMac with Yosemite 10.10.2. Firefox is working fine except that it hangs and forces me to Force Quit the application every time I try to choose Add-ons from the Tools menu. I have never had this problem before. This problem has happened for three straight days with my iMac being restarted several times. The same problem happens when trying to access Add-ons from the Open menu icon. Does anyone have a solution? Thanks!

I am running Firefox 36.0.1 on an iMac with Yosemite 10.10.2. Firefox is working fine except that it hangs and forces me to Force Quit the application every time I try to choose Add-ons from the Tools menu. I have never had this problem before. This problem has happened for three straight days with my iMac being restarted several times. The same problem happens when trying to access Add-ons from the Open menu icon. Does anyone have a solution? Thanks!

Chosen solution

If you put this into the url bar: about:addons does this also happen? If not, add the icon back and remove it to reset it.

Does it also happen in Safe Mode?

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • Amazon MP3 Downloader Plugin 1.0.17
  • Provides information about the default web browser
  • DivX Web Player version 3.2.3.1164
  • DivX VOD Helper Plug-in
  • Folx 3 Browser Plugin. Allows downloads to be redirected to Eltima Folx 3.
  • Version 5.40.2.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • LastPass Plugin
  • Microsoft Lync 2010 Meeting Join Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Plugin
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 16.0 r0
  • 5.1.30317.0
  • iPhoto6

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/Darwin/en-US/

Extensions

  • about:addons-memory 10 (about-addons-memory@tn123.org)
  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DoNotTrackMe 2.2.9.812 (donottrackplus@abine.com)
  • Erase Facebook ads and suggestions 1.1.1.0 (jid1-UfSghNz6VhKecw@jetpack)
  • Extension Defender 1.0.3 ({281944CE-E7F4-4A43-A5D0-EAC0B3E71BFF})
  • Folx 3 (Folx3@eltima.com)
  • Google Auto Next Page 1.4 (autonextfirefox@everhelper.me)
  • HTTPS-Everywhere 4.0.3 (https-everywhere@eff.org)
  • Imagus 0.9.8.20 ({00000f2a-7cde-4f20-83ed-434fcb420d71})
  • LastPass 3.1.92 (support@lastpass.com)
  • Load Tab on select 0.5.7 ({d3b46ca0-999d-11da-a72b-0800200c9a66})
  • Lyrics Here by Rob W 3.11 (youtube-lyrics-by-rob-w@jetpack)
  • Memory Restart 1.18 (memoryrestart@teamextension.com)
  • OneTab 1.9 (extension@one-tab.com)
  • Personas Plus 1.7.3 (personas@christopher.beard)
  • Privacy Badger Firefox 0.2.5 (jid1-MnnxcxisBPnSXQ@jetpack)
  • RapidFox 0.5 (jid1-A51y7W43W9RVkA@jetpack)
  • Reader 35.2 ({20068ab2-1901-4140-9f3c-81207d4dacc4})
  • Session Manager 0.8.1.6 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • ShareMeNot 2.3.3 (sharemenot@franziroesner.com)
  • Speed Dial [FVD] - New Tab Page, Sync... 6.7.6 (pavel.sherbakov@gmail.com)
  • Tab Mix Plus 0.4.1.7 ({dc572301-7619-498c-a57d-39143191b318})
  • The Addon Bar (restored) 3.2 (the-addon-bar@GeekInTraining-GiT)
  • TrafficLight 0.2.17 (trafficlight@bitdefender.com)
  • X-notifier 3.5.5 ({37fa1426-b82d-11db-8314-0800200c9a66})
  • Yahoo Mail Hide Ad Panel 2.43 ({c37bac34-849a-4d28-be41-549b2c76c64e})
  • Zoom Page 12.2 (zoompage@DW-dev)
  • 365Scores Notifier 1.1.2 (Firefox@365scores.com) (Inactive)
  • Adblock Edge 2.1.8 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc}) (Inactive)
  • Bookmarks Checker - check for bad links 3.1.1 (firefoxbookmarkchecker@everhelper.me) (Inactive)
  • Convert Case 1.0.1 (jid0-6uBWQlvAPKVSHkEHU8cn9RVQjFs@jetpack) (Inactive)
  • Copy All Links 1.3.1 ({e6a9a96e-4a08-4719-b9bd-0e91c35aaabc}) (Inactive)
  • DivX Plus Web Player HTML5 <video> 2.1.2.182 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Inactive)
  • EPUBReader 1.5.0.4 ({5384767E-00D9-40E9-B72F-9CC39D655D6F}) (Inactive)
  • Facebook Secret Emoticons 3.3.2 (jid0-XZn6pYCdV3ANrfYigxlyyGDrxAM@jetpack) (Inactive)
  • Firefox Certificate Store Hotfix 20150225.01 (firefox-hotfix@mozilla.org) (Inactive)
  • Flashblock 1.5.18 ({3d7eb24f-2740-49df-8937-200b1cc08f8a}) (Inactive)
  • FlashDisable 1.0.0 (jid0-bbA9VAawX3LMWDu668aUDrpQVXU@jetpack) (Inactive)
  • Greasemonkey 2.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • gTranslate 0.9 ({aff87fa2-a58e-4edd-b852-0a20203c1e17}) (Inactive)
  • Hide all Images 1.4.1 ({8935f540-b136-11e0-a00b-0800200c9a66}) (Inactive)
  • InstantFox 3.0.0 (searchy@searchy) (Inactive)
  • Long URL Please 0.5.1 (longurlplease@darragh.curran) (Inactive)
  • Panic Button 2.0.2 ({24cea704-946d-11da-a72b-0800200c9a66}) (Inactive)
  • Personas Rotator 34.0 ({6e73f6b7-b9ab-44b8-b744-6393e3c2e351}) (Inactive)
  • QuickMark 1.2.6 (jid0-QT2VXewB9xzbRlyapSJjA4ebwoU@jetpack) (Inactive)
  • Remove It Permanently 1.0.6.10 ({1dbc4a33-ea62-4330-966c-7bdad3455322}) (Inactive)
  • SavvyConnect 3.4 (savvyconnect@surveysavvy.com) (Inactive)
  • ScrapBook 1.5.12 ({53A03D43-5363-4669-8190-99061B2DEBA5}) (Inactive)
  • Thumbnail Zoom Plus 3.3 (thumbnailZoom@dadler.github.com) (Inactive)
  • Turn Off the Lights Mini 4.2.4 (jid0-UXpp7v5vRwic3Bmf0kAlQjsufPY@jetpack) (Inactive)
  • UnloadTab 0.24.7 (unloadtab@firefox.ext) (Inactive)
  • YouTube™ Anywhere Player 2.9.1 ({c9d31470-81c6-4e3e-9a37-46eb9237ed3a}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x94c8
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 2400 XT OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Chosen Solution

If you put this into the url bar: about:addons does this also happen? If not, add the icon back and remove it to reset it.

Does it also happen in Safe Mode?

If you put this into the url bar: about:addons does this also happen? If not, add the icon back and remove it to reset it. *[[Customize Firefox controls, buttons and toolbars]] Does it also happen in Safe Mode? *[[Troubleshoot Firefox issues using Safe Mode]]