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Firefox crashes - shockweave plugin

Posted

https://crash-stats.mozilla.com/report/index/1300e5f4-5290-4f1d-a1b7-c59e52150308 https://crash-stats.mozilla.com/report/index/060c24d9-2e6a-408d-8264-e07c22150308

Hey guys - Again and again and again. Absolute fresh installation of the system - completly updated: Windows, Firefox, Flash - antivirus software. Done all The stepps - it only crashes when playing long videos (flash based) but didnt occur on youtube yet.

Playing files on pu.....er or simmilar sites only with whole moveis in it. Happens MOSTLY when either pausing movie for too long OR when swapping screens between laptop one and external monitor. Doing it in full screen mode is almost a 100% crash.

Disabling hardware acceleration helps lower the ammount of crashes - but it does not solve the problem completly.

https://crash-stats.mozilla.com/report/index/1300e5f4-5290-4f1d-a1b7-c59e52150308 https://crash-stats.mozilla.com/report/index/060c24d9-2e6a-408d-8264-e07c22150308 Hey guys - Again and again and again. Absolute fresh installation of the system - completly updated: Windows, Firefox, Flash - antivirus software. Done all The stepps - it only crashes when playing long videos (flash based) but didnt occur on youtube yet. Playing files on pu.....er or simmilar sites only with whole moveis in it. Happens MOSTLY when either pausing movie for too long OR when swapping screens between laptop one and external monitor. Doing it in full screen mode is almost a 100% crash. Disabling hardware acceleration helps lower the ammount of crashes - but it does not solve the problem completly.

Additional System Details

Installed Plug-ins

  • Google Update
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • Windows Activation Technologies Plugin for Mozilla

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/pl/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 161c103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 10-31-2013
  • driverDate2:
  • driverVersion: 9.17.10.3347
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Process Type plugin Shockwave Flash Version:16.0.0.305

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Process Type plugin Shockwave Flash Version:16.0.0.305 If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''