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Firefox crashes

Posted

hi, i have been crashing regularly but cannot work out why or what i am doing to cause it. Have reset to safe mode and re-added some extensions with Mozbackup. now i am getting plugincontainer has stopped working rather than firefox crashes but would really like to pin this down and fix it. I have submitted several recent crash reports for analysis. Thank you very much, if you can advise me I would be very happy. Chris

hi, i have been crashing regularly but cannot work out why or what i am doing to cause it. Have reset to safe mode and re-added some extensions with Mozbackup. now i am getting plugincontainer has stopped working rather than firefox crashes but would really like to pin this down and fix it. I have submitted several recent crash reports for analysis. Thank you very much, if you can advise me I would be very happy. Chris

Additional System Details

Installed Plug-ins

  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • Version 5.40.2.0
  • Google Update
  • IE Tab plugin
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.6.156
  • 5.1.31211.0
  • Sling Player 2.4.0.63
  • Winamp Application Detector
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Extensions

  • Adblock Edge 2.1.8 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Bookmark Duplicate Cleaner 0.2 (bookmarkdup@localghost.net)
  • ChmFox 2.9 (chmfox@zhuoqiang.me)
  • Chrome View 0.2.2 (chromeview@systemantics.net)
  • DownThemAll! 2.0.18 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Element Hiding Helper for Adblock Plus 1.3.1 (elemhidehelper@adblockplus.org)
  • Flagfox 5.0.12 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Ghostery 5.4.3 (firefox@ghostery.com)
  • IE Tab 4.0.20130422 ({77b819fa-95ad-4f2c-ac7c-486b356188a9})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • Mozilla Archive Format 3.0.4 ({7f57cf46-4467-4c2d-adfa-0cba7c507e54})
  • Open RegEdit Key 0.2.0 (openregeditkey@kashiif.com)
  • Scroll To Top 4.5.1 (jid0-gRmSxW9ByuHwGjLhtXJg27YnZRs@jetpack)
  • Tab Mix Plus 0.4.1.7 ({dc572301-7619-498c-a57d-39143191b318})
  • WebSlingPlayer 2.4.0.63 ({9EB34849-81D3-4841-939D-666D522B889A})
  • Yesware Email Tracking 2.0.293 (jid1-T5mdAATMX3urKA@jetpack)
  • Zoom Page 12.2 (zoompage@DW-dev)
  • Copernic Desktop Search - Corporate Connector 3.0.2.19 ({6B23F5E3-8014-46B8-9F04-63B1B382C9D5}) (Inactive)
  • Dragon NaturallySpeaking Rich Internet Application Support 1.0.0.8 (jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 640
  • adapterDescription2:
  • adapterDeviceID: 0x0fc1
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-5-2015
  • driverDate2:
  • driverVersion: 9.18.13.4752
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 640 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
ideato 893 solutions 6250 answers

Hello Chris, in order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

maybe not related but you have in your profile folder a User.js file.

The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then delete the User.js file(some programs create and write in the file also).

thank you

Hello Chris, in order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] maybe not related but you have in your [http://kb.mozillazine.org/Profile_folder_-_Firefox#Windows profile folder] a [http://kb.mozillazine.org/User.js_file User.js file]. The user.js file '''does not exist by default'''. If you create the file, forget it, if you have not create the file then delete the User.js file(some programs create and write in the file also). thank you

Question owner

chip358 said

hi, i have been crashing regularly but cannot work out why or what i am doing to cause it. Have reset to safe mode and re-added some extensions with Mozbackup. now i am getting plugincontainer has stopped working rather than firefox crashes but would really like to pin this down and fix it. I have submitted several recent crash reports for analysis. Thank you very much, if you can advise me I would be very happy. Chris
''chip358 [[#question-1050828|said]]'' <blockquote> hi, i have been crashing regularly but cannot work out why or what i am doing to cause it. Have reset to safe mode and re-added some extensions with Mozbackup. now i am getting plugincontainer has stopped working rather than firefox crashes but would really like to pin this down and fix it. I have submitted several recent crash reports for analysis. Thank you very much, if you can advise me I would be very happy. Chris </blockquote>

Question owner

bp-ef0cc587-b5b7-4dd0-8800-eb98b2150307 bp-839a6b33-9652-4130-b7c7-21c572150307 bp-f38aa04a-ea80-4c77-b065-9cdd72150307 bp-3c1af991-4e30-4ed2-b307-574cf2150306 bp-f848242c-8fb7-46fd-bf87-364762150306

bp-ef0cc587-b5b7-4dd0-8800-eb98b2150307 bp-839a6b33-9652-4130-b7c7-21c572150307 bp-f38aa04a-ea80-4c77-b065-9cdd72150307 bp-3c1af991-4e30-4ed2-b307-574cf2150306 bp-f848242c-8fb7-46fd-bf87-364762150306

Question owner

This is what was in my user.js file which I have now removed .. no idea how it got there


user_pref("plugin.state.npcontentblocker", 2);

user_pref("plugin.state.nponlinebanking", 2);

user_pref("plugin.state.npvkplugin", 2);

user_pref("plugin.state.anti_banner_native_proxy", 2);

user_pref("plugin.state.url_advisor", 2);


This is what was in my user.js file which I have now removed .. no idea how it got there ------------------------------------------- user_pref("plugin.state.npcontentblocker", 2); user_pref("plugin.state.nponlinebanking", 2); user_pref("plugin.state.npvkplugin", 2); user_pref("plugin.state.anti_banner_native_proxy", 2); user_pref("plugin.state.url_advisor", 2); -------------------------------------------
ideato 893 solutions 6250 answers

Helpful Reply

Try to get the latest generic graphics drivers for your os and see if the isuue exist. If you don't want that, see if after you turn off hardware acceleration, fix the issue.

thank you

Try to get the [https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_using-the-latest-generic-graphics-drivers latest generic graphics drivers] for your os and see if the isuue exist. If you don't want that, see if after you [https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_turning-off-hardware-acceleration turn off hardware acceleration], fix the issue. thank you

Question owner

Hi , I have the latest nvidia drivers already installed , without the 3d extras or the geforce experience... could they be the problem and if so should i go back to the drivers that would be suggested by microsoft via an update with Device Manager? I have disabled hardware acceleration now as you suggested, I had already tried disabling that briefly recently after reading that it could be an issue but may well have had crashes with it off, im not sure :) How about webgl.disabled? I am intereseted to know what you can glean from my crash reports.. I have my Firefox profile in a ram drive :) I wonder if that might be an issue.. I appreciate your help. Chris

Hi , I have the latest nvidia drivers already installed , without the 3d extras or the geforce experience... could they be the problem and if so should i go back to the drivers that would be suggested by microsoft via an update with Device Manager? I have disabled hardware acceleration now as you suggested, I had already tried disabling that briefly recently after reading that it could be an issue but may well have had crashes with it off, im not sure :) How about webgl.disabled? I am intereseted to know what you can glean from my crash reports.. I have my Firefox profile in a ram drive :) I wonder if that might be an issue.. I appreciate your help. Chris
ideato 893 solutions 6250 answers

Helpful Reply

chip358 said

I am intereseted to know what you can glean from my crash reports

It seems that it is a driver issue !

Try the webgl.disabled to true to see that helps.


thanks again

''chip358 [[#answer-700431|said]]'' <blockquote> I am intereseted to know what you can glean from my crash reports </blockquote> It seems that it is a driver issue ! Try the webgl.disabled to true to see that helps. thanks again

Question owner

Hi, Okay thanks for the info, I have reinstalled shockwave plugin, flash player was up to date anyway, will try with hardware acceleration on and off and WebGL on and off. Funny thing is it hasn't crashed since the last crash report and all I have done so far is reinstall the same version of shockwave and remove the user.js.

Hi, Okay thanks for the info, I have reinstalled shockwave plugin, flash player was up to date anyway, will try with hardware acceleration on and off and WebGL on and off. Funny thing is it hasn't crashed since the last crash report and all I have done so far is reinstall the same version of shockwave and remove the user.js.
ideato 893 solutions 6250 answers

chip358 said

Hi, Funny thing is it hasn't crashed since the last crash report and all I have done so far is reinstall the same version of shockwave and remove the user.js.

Great, watch it a bit to see if the crash reappears

''chip358 [[#answer-700769|said]]'' <blockquote> Hi, Funny thing is it hasn't crashed since the last crash report and all I have done so far is reinstall the same version of shockwave and remove the user.js. </blockquote> Great, watch it a bit to see if the crash reappears

Question owner

I did toggle hardware acceleration on and off for a while remove some extensions and reset some settings that might have been changed by fasterfox (now removed) in browser.cache. Fingers crossed :) Thanks

I did toggle hardware acceleration on and off for a while remove some extensions and reset some settings that might have been changed by fasterfox (now removed) in browser.cache. Fingers crossed :) Thanks
ideato 893 solutions 6250 answers

chip358 said

Fingers crossed :)

Indeed ! :-)

''chip358 [[#answer-700779|said]]'' <blockquote> Fingers crossed :) </blockquote> Indeed ! :-)

Modified by ideato