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Firefox crashes

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Firefox randomly crashes

crash ID: 1b8c264c-724f-4d17-9237-7af6f2150307 crash reason: EXCEPTION_ACCESS_VIOLATION_EXEC

Firefox randomly crashes crash ID: 1b8c264c-724f-4d17-9237-7af6f2150307 crash reason: EXCEPTION_ACCESS_VIOLATION_EXEC

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Coupons, Inc. Coupon Printer 5.0.2.3
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 16.0 r0

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Extensions

  • ActivClient Security Module 1.0 ({00CC6330-A221-429B-9FAD-FD29EC560D7A})
  • Simple Youtube and Video Converter 2.0.rev0 (jid0-SQnwtgW1b8BsMB5PLV5WScEDWOjw@jetpack)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 08881025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 6-11-2014
  • driverDate2:
  • driverVersion: 10.18.10.3643
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: Yes
philipp
  • Top 25 Contributor
  • Moderator
5287 solutions 23361 answers

hi, this kind crash seems to be related to the ActivIdentity Security Module MW software that is running on your computer and hooking into firefox.

hi, this kind crash seems to be related to the ActivIdentity Security Module MW software that is running on your computer and hooking into firefox.