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Firefox crashes

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  • 1 has this problem
  • 11 views
  • Last reply by cor-el

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How do i get back my bookmarks after inadvertently creating new profile?

All Replies (2)

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Hopefully your old profile is still present and you can switch back to it.

Exit Firefox and start up in the Profile Manager using Start > search box (or Run):

firefox.exe -P

Don't delete anything here... it's too easy to delete the wrong thing.

Highlight your old profile, possibly named Default, and start Firefox.

Success?

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: