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Why can't I get the Norton Toolbar? In menu, add-ons,extensions, it says Norton toolbar is incompatible & disabled.

Posted

I can't get norton toolbar for firefox 36. Have run Norton live update repeatedly; it updated everything fine and applied a patch. When I go to firefox menu>add-ons>extensions, Norton toolbar is grayed out and says it is incompatible with with firefox 36, and is disabled. Help!! I need my Norton vault.

I can't get norton toolbar for firefox 36. Have run Norton live update repeatedly; it updated everything fine and applied a patch. When I go to firefox menu>add-ons>extensions, Norton toolbar is grayed out and says it is incompatible with with firefox 36, and is disabled. Help!! I need my Norton vault.

Chosen solution

hi Cathie7372, according to Norton the latest version of the toolbar compatible with firefox 36 is 2014.7.10.26 - yours shows as 2014.7.10.16...

as norton distributes the updates themselves we probably aren't able to help much - please contact norton's support if you aren't receiving the latest update even after running liveupdate repeatedly. they should be able to help you getting their product up-to-date.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
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  • 5.1.30514.0
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Extensions

  • Norton Toolbar 2014.7.10.16 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
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  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-31-2013
  • driverDate2:
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  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
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  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150 LE Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
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5320 solutions 23502 answers

Chosen Solution

hi Cathie7372, according to Norton the latest version of the toolbar compatible with firefox 36 is 2014.7.10.26 - yours shows as 2014.7.10.16...

as norton distributes the updates themselves we probably aren't able to help much - please contact norton's support if you aren't receiving the latest update even after running liveupdate repeatedly. they should be able to help you getting their product up-to-date.

hi Cathie7372, [https://community.norton.com/en/blogs/product-update-announcements/firefox-36-support-norton-toolbar according to Norton] the latest version of the toolbar compatible with firefox 36 is 2014.7.10.26 - yours shows as 2014.7.10.'''16'''... as norton distributes the updates themselves we probably aren't able to help much - please contact norton's support if you aren't receiving the latest update even after running liveupdate repeatedly. they should be able to help you getting their product up-to-date.
Sassy247 0 solutions 11 answers

I upgraded to FF40 after reading norton had a patch for the toolbar. Unfortunately, I didn't see the part that said they didn't have one for the standalone toolbar yet. My norton toolbar ended up disabled. There was no button to enable, no button to remove either. It was just in the list of addons disabled! I reported to mozilla that I was not happy and wanted my toolbar back! Well, now all norton toolbar versions have patches. I had to update the toolbar several times and then update FF40 to FF40.0.3 and restart my system a few times and finally there was an "enable" button! Yippee! I finally got my norton toolbar back!

I upgraded to FF40 after reading norton had a patch for the toolbar. Unfortunately, I didn't see the part that said they didn't have one for the standalone toolbar yet. My norton toolbar ended up disabled. There was no button to enable, no button to remove either. It was just in the list of addons disabled! I reported to mozilla that I was not happy and wanted my toolbar back! Well, now all norton toolbar versions have patches. I had to update the toolbar several times and then update FF40 to FF40.0.3 and restart my system a few times and finally there was an "enable" button! Yippee! I finally got my norton toolbar back!