Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 36 update Bookmarks are gone!!! HELP!

  • 6 replies
  • 9 have this problem
  • 2269 views
  • Last reply by jayjonbeach

more options

Somehow FF updated on me, it is now version 36.0 and ALL MY BOOKMARKS AND HISTORY ARE GONE!!!!

This is a huge problem, I need them back, help please!

Chosen solution

The xxxx part in the file name bookmarks-####-##-##_xxxx_$$$$.json denotes the number of bookmarks in the file, so that file has 213 bookmarks including folders and separators. The file is in a special compressed compressed .jsonlz4 format and the only way to see what is in the file is to restore the file, possibly in another profile, because restoring a JSON backup replaces all current bookmarks.


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Read this answer in context 👍 0

All Replies (6)

more options

jayjonbeach said

Somehow FF updated on me, it is now version 36.0 and ALL MY BOOKMARKS AND HISTORY ARE GONE!!!! This is a huge problem, I need them back, help please!

Also, my Holaplus icon is missing from the icon spot, I tried disabling and re-enabling and no dice. Not good either.

more options

All my preferences are gone, WTF kind of update is this? I also get the first run start page EVERY time I start FF, this is just horrible all around. The more I use it and look the more issues there are.

I REALLY NEED MY BOOKMARKS BACK

more options

You can check for problems with the places.sqlite database file in the Firefox profile folder.


You can check if a new profile has been created. This can happen if there has been a problem with the profiles.ini file, possibly caused by security software on your computer. You can also check if there is a "Old Firefox Data" folder on the desktop as the result of a reset (refresh).

See:

more options

Thanks for the reply. I think you are on the right track here, what a mess it is. I have tried to save some changes like new tab opening to google, and then when I close FF and re-open it only SOME of these changes stick? (that one does not)

In one of the links you provided it showed where to find the profiles, I can only find one, called "woj2vacq.default". This looks really bad.

The only possible good news, is it looks like there are backups of the bookmarks, but I can't figure out what to do with them. I have one dated today, one yesterday and about 10 more. The file name is: bookmarks-2015-03-03_213_pABEVm3h2Ty5a9BcwcyiZw==.jsonlz4

Thanks for any help this is REALLY frustrating

more options

Chosen Solution

The xxxx part in the file name bookmarks-####-##-##_xxxx_$$$$.json denotes the number of bookmarks in the file, so that file has 213 bookmarks including folders and separators. The file is in a special compressed compressed .jsonlz4 format and the only way to see what is in the file is to restore the file, possibly in another profile, because restoring a JSON backup replaces all current bookmarks.


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

THANK YOU, thank you and thank you. Profile definitely corrupted, in fact I think it was deleted not sure, but when I went to create a new one only the default was there. And nothing was working right with it, AT ALL.

So now with new profile, I restore the bookmarks, whew!

Only bummer I have to re-do all my preferences and re-install all the extensions I had :( but at least it seems to be working right, doesn't go to the first run page every time I restart, changes hold etc