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I received an error message after trying to update Firefox and can no longer access Firefox. What do I do?

Posted

I received a notice to update Firefox, so I did. During installation, I received an error message stating "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link and can no longer get into firefox at all. What do I do? I even uninstalled it, restarted my computer, and tried reinstalling it, and it still won't work. I'm also receiving a message that firefox.exe has encountered a problem. Please let me know how to proceed. Thank you.

I received a notice to update Firefox, so I did. During installation, I received an error message stating "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link and can no longer get into firefox at all. What do I do? I even uninstalled it, restarted my computer, and tried reinstalling it, and it still won't work. I'm also receiving a message that firefox.exe has encountered a problem. Please let me know how to proceed. Thank you.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36

More Information

philipp
  • Top 25 Contributor
  • Moderator
5340 solutions 23585 answers

hi nb-cp, this is currently a bug in firefox 36 which is affecting a small subset of XP users (apparently where some corruption of system files is going on). could you specify if you are using servicepack 2 or 3?

hi nb-cp, this is currently a bug in firefox 36 which is affecting a small subset of XP users (apparently where some corruption of system files is going on). could you specify if you are using servicepack 2 or 3?

Question owner

Service Pack 3

Service Pack 3
philipp
  • Top 25 Contributor
  • Moderator
5340 solutions 23585 answers

Helpful Reply

ok thanks, at the moment a downgrade to firefox 35.0.1 is probably the only way to work around that until mozilla can come forward with a fix for this bug: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/35.0.1/win32/

ok thanks, at the moment a downgrade to firefox 35.0.1 is probably the only way to work around that until mozilla can come forward with a fix for this bug: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/35.0.1/win32/
philipp
  • Top 25 Contributor
  • Moderator
5340 solutions 23585 answers

Helpful Reply

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/