Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Many sites show a grey box requesting a plugin but there is no way to know which plugin to install.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by jscher2000

more options

On a new install of Firefox (new laptop) i have many sites that show a grey box saying that a plugin is required to display the content. Clicking on the box does nothing so I don't know what is required.

Previous versions of Firefox told you what was needed and assisted in fixing the problem. (as far as I remember) IE and Chrome work fine on these sites.

one site is: http://www.allboat.co.nz/

Chosen solution

The ALL BOAT site uses Flash, and since that is one of the web's most popular formats, I suspect many of the missing plugins are Flash.

There is a different Flash control for each browser. To get the one for Firefox, try loading the following page from Firefox:

http://get.adobe.com/flashplayer/

Before downloading, make sure the uncheck any unwanted extras.

Does that help?

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

The ALL BOAT site uses Flash, and since that is one of the web's most popular formats, I suspect many of the missing plugins are Flash.

There is a different Flash control for each browser. To get the one for Firefox, try loading the following page from Firefox:

http://get.adobe.com/flashplayer/

Before downloading, make sure the uncheck any unwanted extras.

Does that help?