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Firefox stops connecting to the internet shortly after using the "delete parent.lock" fix.

Posted

I recently upgraded to 36 and am running Windows8.0.

I opened up Firefox after the update and it worked fine until it suddenly stopped connecting to the internet. It doesn't say that it can't connect to the website, it just sits there with the loading charm circling endlessly.

I can restart my computer and use the "Delete Parent.lock" fix, but it doesn't last for more than about 5 minutes. I also can't untick the box for "Read Only" on the folders for profiles. Rather, I can, but it reverts after hitting "OK" and closing the Properties.

Refreshing Firefox after rebooting my computer worked for about the same length of time, so that fix will not work.

I recently upgraded to 36 and am running Windows8.0. I opened up Firefox after the update and it worked fine until it suddenly stopped connecting to the internet. It doesn't say that it can't connect to the website, it just sits there with the loading charm circling endlessly. I can restart my computer and use the "Delete Parent.lock" fix, but it doesn't last for more than about 5 minutes. I also can't untick the box for "Read Only" on the folders for profiles. Rather, I can, but it reverts after hitting "OK" and closing the Properties. Refreshing Firefox after rebooting my computer worked for about the same length of time, so that fix will not work.

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Battlelog Game Launcher (2.4.0)
  • Version 5.40.2.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NCSOFT Login Launcher Module
  • Osmozilla allows playback of many media and rich media files. For more information, visit gpac.sourceforge.net
  • Shockwave Flash 11.9 r900
  • 5.1.30514.0
  • Winamp Application Detector
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

Question owner

Further information I forgot to put in:

When I close Firefox after starting it once, it doesn't close all the way and says "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

All fixes for this do not work beyond the above-mentioned "Delete parent.lock" file.

Further information I forgot to put in: When I close Firefox after starting it once, it doesn't close all the way and says "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." All fixes for this do not work beyond the above-mentioned "Delete parent.lock" file.
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157330 answers

Helpful Reply

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
FredMcD
  • Top 10 Contributor
4224 solutions 58962 answers

Helpful Reply

Do you have the Firefox icon on your quick launch? Right click on it, and select Open New Window. Sometimes this works. If it opens, close it by Menu > File > Exit.


This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Do you have the Firefox icon on your quick launch? Right click on it, and select '''Open New Window.''' Sometimes this works. If it opens, close it by '''Menu > File > Exit.''' ------------------ This is not a cure but will make it easier if Firefox locks up in Windows. '''https://support.mozilla.org/questions/997866''' {web link} ----------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ----------------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

cor-el said

Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

This fix seems to be working. I will see if it continues to work for the next day or so, but I think it is fixed.

''cor-el [[#answer-697366|said]]'' <blockquote> Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox </blockquote> This fix seems to be working. I will see if it continues to work for the next day or so, but I think it is fixed.

Question owner

supermikan said

This fix seems to be working. I will see if it continues to work for the next day or so, but I think it is fixed.

It was working, but now the problem is back.

''supermikan [[#answer-697396|said]]'' <blockquote> This fix seems to be working. I will see if it continues to work for the next day or so, but I think it is fixed. </blockquote> It was working, but now the problem is back.
FredMcD
  • Top 10 Contributor
4224 solutions 58962 answers

Please describe what happens. Anything more than what was posted?

I've called the big guys to help you. Good luck.

Please describe what happens. Anything more than what was posted? I've called the big guys to help you. Good luck.
guigs 1072 solutions 11697 answers

Some common causes for the parentlock file is that Firefox does not close properly or there is a locked preference See Also: http://kb.mozillazine.org/Profile_in_use#Restoring_data_from_a...

Since it eventually comes back after using a new profile make sure ALL of your extensions are up to date: https://www.mozilla.org/en-US/plugincheck/

Some common causes for the parentlock file is that Firefox does not close properly or there is a locked preference See Also: [http://kb.mozillazine.org/Profile_in_use#Restoring_data_from_a_locked_profile] Since it eventually comes back after using a new profile make sure ALL of your extensions are up to date: [https://www.mozilla.org/en-US/plugincheck/]
coupd 0 solutions 5 answers

Happening to me at the moment too, with exactly the same symptoms., Driving me mad and I'm pretty fed up of restarting the computer to get it to work. If I hear anything helpful or find anything that works I'll be sure to get back to you.

Happening to me at the moment too, with exactly the same symptoms., Driving me mad and I'm pretty fed up of restarting the computer to get it to work. If I hear anything helpful or find anything that works I'll be sure to get back to you.