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Firefox is up to date, but multiple sites report it is not the latest version. What can I do about this?

Posted

There are multiple sites that I log into (Netflix, Amazon, Firefox Hello, etc.) that are reporting that I am running an old version of Firefox. I am running versions 36.0, which reports to be up to date. I'm at a loss.

There are multiple sites that I log into (Netflix, Amazon, Firefox Hello, etc.) that are reporting that I am running an old version of Firefox. I am running versions 36.0, which reports to be up to date. I'm at a loss.

Chosen solution

hi, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3. please refer to this article in order to reset the user-agent settings in firefox: Websites say that Firefox is outdated or incompatible even though it's the latest version

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Amazon MP3 Downloader Plugin 1.0.17
  • AppWorld NPAPI plugin
  • DivX Web Player version 3.1.0.13
  • DivX VOD Helper Plug-in
  • plugin
  • Garmin Communicator Plug-In 4.1.0.0
  • Google Update
  • Logitech Harmony Remote Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • BlackBerry WebSL Browser Plug-In
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • 5.1.30514.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23374 answers

Chosen Solution

hi, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3. please refer to this article in order to reset the user-agent settings in firefox: Websites say that Firefox is outdated or incompatible even though it's the latest version

hi, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3. please refer to this article in order to reset the user-agent settings in firefox: [[Websites say that Firefox is outdated or incompatible even though it's the latest version]]
ideato 893 solutions 6250 answers

Hello bnwarner probably exist a problem with your user agent and recognizes your version to 3 !

see your user agent : User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.0

please see: Websites say that Firefox is outdated or incompatible even though it's the latest version

EDIT: sorry philipp, i did not see you are working in that issue in correct time :-)


thank you

Hello <del>bnwarner probably exist a problem with your user agent and recognizes your version to 3 !</del> <del>see your user agent : User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100722 '''Firefox/3.0'''</del> <del>please see: [https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible Websites say that Firefox is outdated or incompatible even though it's the latest version]</del> '''EDIT''': '''sorry philipp''', i did not see you are working in that issue in correct time :-) thank you

Modified by ideato