FireFox Not Loading Pages, Not Responding
Hi, recently my FireFox automatically updated to version 36.0, but after the update, none of the pages (including home page, google.com, youtube.com, etc.) have been loading. I've also been experiencing troubles with FireFox actually loading. Sometimes, when I load it up, it says, "FireFox is already running, but not responding. The old FireFox processes must be closed in order to open a new window". Shortly after, the Mozilla Crash Report pops up. I click on 'Send Report', then after an hour, it still says "Sending Report...". If it helps, here is the crash details:
AdapterDeviceID: 0x0166
AdapterDriverVersion: 10.18.10.3368
AdapterSubsysID: 00000000
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0
AvailablePageFile: 1323925504
AvailablePhysicalMemory: 1097261056
AvailableVirtualMemory: 3901407232
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 48365568
BreakpadReserveSize: 67108864
BuildID: 20150222232811
CrashTime: 1425170008
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1425136778
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.10.3368
D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 4788
ShutdownProgress: quit-application
StartupTime: 1425169934
SystemMemoryUsePercentage: 82
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 7866093568
TotalPhysicalMemory: 6322585600
TotalVirtualMemory: 4294836224
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 36.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
Any help is appreciated, thanks! :)
Modified by user1183102
All Replies (1)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.