X
Tap here to go to the mobile version of the site.

Support Forum

getlogicalprocessorinformation kernel32.dll

Posted

I've just updated firefox to 36 stub, and now when I try to lunch it, it throws me:

getlogicalprocessorinformation kernel32.dll

and the program stops, so what should I do then?

I've just updated firefox to 36 stub, and now when I try to lunch it, it throws me: getlogicalprocessorinformation kernel32.dll and the program stops, so what should I do then?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 16.0 r0
  • Google Update
  • Unity Player 4.5.2f1
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 0.3
  • VLC media player Web Plugin 2.0.0
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20130308 Firefox/19.0 PaleMoon/19.0.2

More Information

FredMcD
  • Top 10 Contributor
3706 solutions 50998 answers

I found this;

https://support.skype.com/en/faq/FA12388/why-am-i-getting-a-fatal-error-kernel32-dll-when-i-try-to-launch-skype

If you're attempting to launch the most recent versions of Skype on Windows XP, you might see an error reading "Failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll)". If you're seeing this error, it's because your installation of Windows XP isn't running the most recent Service Pack (SP3) from Microsoft.

I found this; https://support.skype.com/en/faq/FA12388/why-am-i-getting-a-fatal-error-kernel32-dll-when-i-try-to-launch-skype If you're attempting to launch the most recent versions of Skype on Windows XP, you might see an error reading "Failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll)". If you're seeing this error, it's because your installation of Windows XP isn't running the most recent Service Pack (SP3) from Microsoft.
jscher2000
  • Top 10 Contributor
7682 solutions 62534 answers

Will Firefox start in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

You can hold down the Shift key when launching Firefox to try that.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

If you want to try reinstalling Firefox 36 over your current installation, you can get a "full" (not stub) installer on this page (scroll down to your preferred language):

https://www.mozilla.org/firefox/all/

Note: no need to uninstall.

Will Firefox start in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can hold down the Shift key when launching Firefox to try that. A small dialog ''should'' appear. Click "Start in Safe Mode" (''not'' Reset). Any difference? If you want to try reinstalling Firefox 36 over your current installation, you can get a "full" (not stub) installer on this page (scroll down to your preferred language): https://www.mozilla.org/firefox/all/ Note: no need to uninstall.

Helpful Reply

Hello people,

I've just solved the problem just installing an older version (Firefox 35).

Next time, I will think twice before update.

Thank you for answering!!! :)

Hello people, I've just solved the problem just installing an older version (Firefox 35). Next time, I will think twice before update. Thank you for answering!!! :)
philipp
  • Top 25 Contributor
  • Moderator
5114 solutions 22654 answers

hi Kaner, are you on windows xp service pack 3?

hi Kaner, are you on windows xp service pack 3?
Tyler Downer
  • Top 10 Contributor
  • Moderator
1461 solutions 10057 answers

It's not good to stay on older versions of Firefox, as they have many known security holes that could be exploited to steal your information. Especially as you are on Windows XP which doesn't receive security updates anymore it's important to update all your other software. Have you installed all the most recent Windows XP Service Packs? Please do that.

It's not good to stay on older versions of Firefox, as they have many known security holes that could be exploited to steal your information. Especially as you are on Windows XP which doesn't receive security updates anymore it's important to update all your other software. Have you installed all the most recent Windows XP Service Packs? Please do that.

Question owner

I'm using xp sp3. About to stay on older versions of Firefox, in this case is better.

In spite of possible security holes in my system, it has no sense that the solution to keep using a browser is change the OS when the older versions work perfectly and the latest versions of other browsers work perfectly.

Mozilla Team should fix this; and please don't suggest that solution is change the OS, maybe in this way, the solution is use other browser.

I'm using xp sp3. About to stay on older versions of Firefox, in this case is better. In spite of possible security holes in my system, it has no sense that the solution to keep using a browser is change the OS when the older versions work perfectly and the latest versions of other browsers work perfectly. Mozilla Team should fix this; and please don't suggest that solution is change the OS, maybe in this way, the solution is use other browser.
jscher2000
  • Top 10 Contributor
7682 solutions 62534 answers

Hi Kaner, several other XP users are reporting this issue. Mozilla is collecting information on what PC configurations are affected and you can help your fellow XP users by following the steps in this post: https://support.mozilla.org/questions/1048848#answer-695810

Hi Kaner, several other XP users are reporting this issue. Mozilla is collecting information on what PC configurations are affected and you can help your fellow XP users by following the steps in this post: https://support.mozilla.org/questions/1048848#answer-695810
philipp
  • Top 25 Contributor
  • Moderator
5114 solutions 22654 answers

hi, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

hi, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/