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must move the cursor to get firefox to work have version 35.0.1

  • 2 replies
  • 1 has this problem
  • Last reply by cor-el

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We have windows 7

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hello thomas, multiple other affected users have reported that these symptoms were an issue caused by malware on their pc. please run a full scan of your system with the free version of malwarebytes and adwcleaner (both these security tools are free).

Troubleshoot Firefox issues caused by malware

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A possible cause is malware.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

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