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I had to uninstall Firefox because I can't uninstall blockandsurf spyware. What do you recommend?

Posted

Some how I stepped in it. I tried Control Panel, TaskManager & RegEdit and it is still there. I had FireFox as my default browser & IE as a back up. Thiis only attacked FireFox. I uninstalled FireFox and it attacked IE. There is an option where you can run IR with no add-ons & that is what I'm using now. How do I get rid of blockandsurf so that I can re-install FireFox?

Some how I stepped in it. I tried Control Panel, TaskManager & RegEdit and it is still there. I had FireFox as my default browser & IE as a back up. Thiis only attacked FireFox. I uninstalled FireFox and it attacked IE. There is an option where you can run IR with no add-ons & that is what I'm using now. How do I get rid of blockandsurf so that I can re-install FireFox?

Chosen solution

Every now and then, run most or all of the mal-ware scanners.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; McAfee; Creative AutoUpdate v1.40.01; rv:11.0) like Gecko

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FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Chosen Solution

Every now and then, run most or all of the mal-ware scanners.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Every now and then, run most or all of the mal-ware scanners. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

petercarrier said

Some how I stepped in it. I tried Control Panel, TaskManager & RegEdit and it is still there. I had FireFox as my default browser & IE as a back up. Thiis only attacked FireFox. I uninstalled FireFox and it attacked IE. There is an option where you can run IR with no add-ons & that is what I'm using now. How do I get rid of blockandsurf so that I can re-install FireFox?
''petercarrier [[#question-1046753|said]]'' <blockquote> Some how I stepped in it. I tried Control Panel, TaskManager & RegEdit and it is still there. I had FireFox as my default browser & IE as a back up. Thiis only attacked FireFox. I uninstalled FireFox and it attacked IE. There is an option where you can run IR with no add-ons & that is what I'm using now. How do I get rid of blockandsurf so that I can re-install FireFox? </blockquote>

Question owner

Thanks. "Microsoft Safety Scanner " didn't find any issues, but "MalwareBytes' Anti-Malware" found and quarantined 16 suspicious files. Everything seems to be working fine. Great advice.

Thanks. "Microsoft Safety Scanner " didn't find any issues, but "MalwareBytes' Anti-Malware" found and quarantined 16 suspicious files. Everything seems to be working fine. Great advice.