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eWallet crashing when using Firefox on 64 bit Windows 8.1

  • 6 replies
  • 1 has this problem
  • Last reply by cor-el

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Hi there,

Since I upgraded my laptop recently to a 64-bit HP Envy running Windows 8.1, I’ve been having trouble with eWallet (a digital wallet for passwords) using Firefox V35.0.1.

In case you don’t know eWallet, it is possible to store passwords, user-id’s and sign-on web page URLs in a card format. When you click on the URL, it populates the fields in the sign-on page.

I am having the same problem on a 64-bit Dell Inspiron laptop my wife uses

eWallet works seamlessly on 32-bit Win XP.

eWallet works on both the 64-bit machines using Internet Explorer and Chrome, but not Firefox.

After many emails back and forth, several complete removals (using Revo Uninstaller) and re-installs of both eWallet and Firefox, this is the conclusion of eWallet Support….

It looks to me like the Firefox installation still isn't quite right on your PC. If you look at the text file you sent me, you'll see on line 43[of the registry dump I sent them] that firefox is referenced under the "Program Files" folder -- but in other places in the file, it's referenced under "Program Files (x86)". My guess is that eWallet is trying to launch firefox using the path Windows is giving it (C:\Program Files\Mozilla Firefox\firefox.exe), and firefox is not actually there. Please note that this area of the registry is Microsoft's, not ours -- we don't change anything in it, we merely use this area for its intended purpose: getting the path to the appropriate browser. I can't explain why Firefox isn't installing properly, but it's outside the scope of eWallet to be able to resolve that particular problem.

My understanding of what they are saying is that Firefox is not installing correctly for some reason.

I have also tried starting Firefox without any extensions or plug-ins, again no success.

Plugins and Extensions installed: Extensions

  Block site 1.1.8
  Classic Theme Restorer 
  Download YouTube Videos as MP4 1.7.31
  Ghostery 5.4.1
  Lightbeam 1.2.1
  SSL Version Control 0.4


  Open H264 1.3
  Citrix Online Web Deployment Plugin
  Foxit Reader Plugin for Mozilla
  Google Earth Plugin
  Google Update
  Intel Identity Protection Technology
  iTunes Application Detector
  Microsoft Office 2010 14.0.4730.1010
  Shockwave Flash
  Shockwave for Director
  Silverlight Plug-In 5.1.30514.0
  VLC Web Plugin

Could you please provide me with some guidance that may help me in resolving this problem?

Thanks and regards, Steve

All Replies (6)

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Hi SJG50,

Your issue seems a bit more complicated and requires more investigation. We're currently looking into it and we'll get back to you with more details ASAP. Please understand that escalations can take up to 72 hours for a response, but no longer.

~~~~~~~~~~ All I can contribute is that FF for Windows is a 32bit application, so it should always be installed to "Program Files (x86)".

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Hi, It is odd that there are multiple references to where Firefox is installed that are inconsistent. However it is also possible to change where Firefox installs when you first install it from an installer stub.

Since you are on the 62 bit version, please check to make sure that it also happens in the 32 bit version of Firefox.

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Also see if CCleaner will clean up any old registries from old installs of Firefox.

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Hi @curtisa, @guigs2 and @rmcguigan,

Thanks for your responses.

I managed to get eWallet working correctly for 24 hours approx. by uninstalling Firefox, running CCleaner, deleting all Mozilla references on my system drive, scanned for virus using Win Defender, SuperAntiSpyware, and SpyHunter, (nothing reported) then again downloading and installing the current version of FF to "Program Files (x86)".

However next morning, it had failed again.

I checked the Windows event log and it shows an error with a Source of .NET Runtime. The application is eWallet.exe, Framework Version V4.0.30319, Exception Info SystemAccessViolationException.

I'm not sure what that all means, and would welcome any further suggestions.

Cheers Steve

Modified by b1_1950

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It sounds like an issue with the eWallet application. There is nothing we can do about that.

The only other thing you could try is a fresh install of Windows.

Maybe someone else will have a better suggestion.

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Firefox is a 32 bit application, so make sure that 32 bit components of eWallet are installed. IE and Google Chrome might be 64 bit versions.