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eWallet crashing when using Firefox on 64 bit Windows 8.1

Posted

Hi there,

Since I upgraded my laptop recently to a 64-bit HP Envy running Windows 8.1, I’ve been having trouble with eWallet (a digital wallet for passwords) using Firefox V35.0.1.

In case you don’t know eWallet, it is possible to store passwords, user-id’s and sign-on web page URLs in a card format. When you click on the URL, it populates the fields in the sign-on page.

I am having the same problem on a 64-bit Dell Inspiron laptop my wife uses

eWallet works seamlessly on 32-bit Win XP.

eWallet works on both the 64-bit machines using Internet Explorer and Chrome, but not Firefox.

After many emails back and forth, several complete removals (using Revo Uninstaller) and re-installs of both eWallet and Firefox, this is the conclusion of eWallet Support….

It looks to me like the Firefox installation still isn't quite right on your PC. If you look at the text file you sent me, you'll see on line 43[of the registry dump I sent them] that firefox is referenced under the "Program Files" folder -- but in other places in the file, it's referenced under "Program Files (x86)". My guess is that eWallet is trying to launch firefox using the path Windows is giving it (C:\Program Files\Mozilla Firefox\firefox.exe), and firefox is not actually there. Please note that this area of the registry is Microsoft's, not ours -- we don't change anything in it, we merely use this area for its intended purpose: getting the path to the appropriate browser. I can't explain why Firefox isn't installing properly, but it's outside the scope of eWallet to be able to resolve that particular problem.

My understanding of what they are saying is that Firefox is not installing correctly for some reason.

I have also tried starting Firefox without any extensions or plug-ins, again no success.

Plugins and Extensions installed: Extensions

  Block site 1.1.8
  Classic Theme Restorer 1.2.9.3 
  Download YouTube Videos as MP4 1.7.31
  Ghostery 5.4.1
  Lightbeam 1.2.1
  SSL Version Control 0.4

Plugins

  Open H264 1.3
  Citrix Online Web Deployment Plugin 1.0.0.104
  Foxit Reader Plugin for Mozilla 2.2.4.903
  Google Earth Plugin 7.1.2.2041
  Google Update 1.3.26.9
  Intel Identity Protection Technology 4.0.5.0
  iTunes Application Detector 1.0.1.1
  Microsoft Office 2010 14.0.4730.1010
  Picasa 3.0.0.0
  Shockwave Flash 16.0.0.305
  Shockwave for Director 12.1.6.156
  Silverlight Plug-In 5.1.30514.0
  VLC Web Plugin 2.1.3.0

Could you please provide me with some guidance that may help me in resolving this problem?

Thanks and regards, Steve

Hi there, Since I upgraded my laptop recently to a 64-bit HP Envy running Windows 8.1, I’ve been having trouble with eWallet (a digital wallet for passwords) using Firefox V35.0.1. In case you don’t know eWallet, it is possible to store passwords, user-id’s and sign-on web page URLs in a card format. When you click on the URL, it populates the fields in the sign-on page. I am having the same problem on a 64-bit Dell Inspiron laptop my wife uses eWallet works seamlessly on 32-bit Win XP. eWallet works on both the 64-bit machines using Internet Explorer and Chrome, but not Firefox. After many emails back and forth, several complete removals (using Revo Uninstaller) and re-installs of both eWallet and Firefox, this is the conclusion of eWallet Support…. It looks to me like the Firefox installation still isn't quite right on your PC. If you look at the text file you sent me, you'll see on line 43[of the registry dump I sent them] that firefox is referenced under the "Program Files" folder -- but in other places in the file, it's referenced under "Program Files (x86)". My guess is that eWallet is trying to launch firefox using the path Windows is giving it (C:\Program Files\Mozilla Firefox\firefox.exe), and firefox is not actually there. Please note that this area of the registry is Microsoft's, not ours -- we don't change anything in it, we merely use this area for its intended purpose: getting the path to the appropriate browser. I can't explain why Firefox isn't installing properly, but it's outside the scope of eWallet to be able to resolve that particular problem. My understanding of what they are saying is that Firefox is not installing correctly for some reason. I have also tried starting Firefox without any extensions or plug-ins, again no success. Plugins and Extensions installed: Extensions Block site 1.1.8 Classic Theme Restorer 1.2.9.3 Download YouTube Videos as MP4 1.7.31 Ghostery 5.4.1 Lightbeam 1.2.1 SSL Version Control 0.4 Plugins Open H264 1.3 Citrix Online Web Deployment Plugin 1.0.0.104 Foxit Reader Plugin for Mozilla 2.2.4.903 Google Earth Plugin 7.1.2.2041 Google Update 1.3.26.9 Intel Identity Protection Technology 4.0.5.0 iTunes Application Detector 1.0.1.1 Microsoft Office 2010 14.0.4730.1010 Picasa 3.0.0.0 Shockwave Flash 16.0.0.305 Shockwave for Director 12.1.6.156 Silverlight Plug-In 5.1.30514.0 VLC Web Plugin 2.1.3.0 Could you please provide me with some guidance that may help me in resolving this problem? Thanks and regards, Steve

Additional System Details

Installed Plug-ins

  • Citrix Online App Detector Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Office Authorization plug-in for NPAPI browsers
  • Picasa plugin
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.6.156
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Extensions

  • Block site 1.1.8 ({dd3d7613-0246-469d-bc65-2a3cc1668adc})
  • Classic Theme Restorer 1.2.9.3 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Download YouTube Videos as MP4 1.7.31 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • Ghostery 5.4.1 (firefox@ghostery.com)
  • Lightbeam 1.2.1 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • SSL Version Control 0.4 (jid1-ZM3BerwS6FsQAg@jetpack)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GT 740M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x1292
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 1966103c
  • adapterSubsysID2: 219c103c
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 11-28-2013
  • driverDate2: 8-18-2013
  • driverVersion: 10.18.10.3368
  • driverVersion2: 9.18.13.2680
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
curtisa 18 solutions 124 answers

Hi SJG50,

Your issue seems a bit more complicated and requires more investigation. We're currently looking into it and we'll get back to you with more details ASAP. Please understand that escalations can take up to 72 hours for a response, but no longer.

~~~~~~~~~~ All I can contribute is that FF for Windows is a 32bit application, so it should always be installed to "Program Files (x86)".

Hi SJG50, Your issue seems a bit more complicated and requires more investigation. We're currently looking into it and we'll get back to you with more details ASAP. Please understand that escalations can take up to 72 hours for a response, but no longer. ~~~~~~~~~~ All I can contribute is that FF for Windows is a 32bit application, so it should always be installed to "Program Files (x86)".
guigs 1072 solutions 11697 answers

Hi, It is odd that there are multiple references to where Firefox is installed that are inconsistent. However it is also possible to change where Firefox installs when you first install it from an installer stub.

Since you are on the 62 bit version, please check to make sure that it also happens in the 32 bit version of Firefox.

Hi, It is odd that there are multiple references to where Firefox is installed that are inconsistent. However it is also possible to change where Firefox installs when you first install it from an installer stub. Since you are on the 62 bit version, please check to make sure that it also happens in the 32 bit version of Firefox.
guigs 1072 solutions 11697 answers

Also see if CCleaner will clean up any old registries from old installs of Firefox.

Also see if CCleaner will clean up any old registries from old installs of Firefox.
b1_1950 0 solutions 1 answers

Hi @curtisa, @guigs2 and @rmcguigan,

Thanks for your responses.

I managed to get eWallet working correctly for 24 hours approx. by uninstalling Firefox, running CCleaner, deleting all Mozilla references on my system drive, scanned for virus using Win Defender, SuperAntiSpyware, and SpyHunter, (nothing reported) then again downloading and installing the current version of FF to "Program Files (x86)".

However next morning, it had failed again.

I checked the Windows event log and it shows an error with a Source of .NET Runtime. The application is eWallet.exe, Framework Version V4.0.30319, Exception Info SystemAccessViolationException.

I'm not sure what that all means, and would welcome any further suggestions.

Cheers Steve

Hi @curtisa, @guigs2 and @rmcguigan, Thanks for your responses. I managed to get eWallet working correctly for 24 hours approx. by uninstalling Firefox, running CCleaner, deleting all Mozilla references on my system drive, scanned for virus using Win Defender, SuperAntiSpyware, and SpyHunter, (nothing reported) then again downloading and installing the current version of FF to "Program Files (x86)". However next morning, it had failed again. I checked the Windows event log and it shows an error with a Source of .NET Runtime. The application is eWallet.exe, Framework Version V4.0.30319, Exception Info SystemAccessViolationException. I'm not sure what that all means, and would welcome any further suggestions. Cheers Steve

Modified by b1_1950

curtisa 18 solutions 124 answers

It sounds like an issue with the eWallet application. There is nothing we can do about that.

The only other thing you could try is a fresh install of Windows.

Maybe someone else will have a better suggestion.

It sounds like an issue with the eWallet application. There is nothing we can do about that. The only other thing you could try is a fresh install of Windows. Maybe someone else will have a better suggestion.
cor-el
  • Top 10 Contributor
  • Moderator
17585 solutions 159079 answers

Firefox is a 32 bit application, so make sure that 32 bit components of eWallet are installed. IE and Google Chrome might be 64 bit versions.

Firefox is a 32 bit application, so make sure that 32 bit components of eWallet are installed. IE and Google Chrome might be 64 bit versions.