Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I stupidly downloaded Firefox again...the last time it killed my old laptop which was rickety but worked fine. Dead now.

  • 1 reply
  • 1 has this problem
  • 26 views
  • Last reply by philipp

nanjoy
nanjoy
more options

Thanks to the nasty malware that comes attached to your operating system. I had to buy a new computer and stupidly did it again! I can't believe that I have this nasty thing AGAIN! I only do it because this website that I must go onto requires it. Now it's back! This has already cost me hundreds - are you going to pay my bill? I"m so frustrated. I'm not a techie person so I can't figure this out. Don't leave me hangin' here people. Help! Nan

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

Thanks to the nasty malware that comes attached to your operating system. I had to buy a new computer and stupidly did it again! I can't believe that I have this nasty thing AGAIN! I only do it because this website that I must go onto requires it. Now it's back! This has already cost me hundreds - are you going to pay my bill? I"m so frustrated. I'm not a techie person so I can't figure this out. Don't leave me hangin' here people. Help! Nan <sub>edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)</sub>

Modified by philipp

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, when you download firefox from the official location at mozilla.org it will never come attached with any sort of malware or other unwanted additions. however there may be malware from other sources that is active on your system. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware