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Firefox crashes

Posted

I have been having trouble with firefox crashing for about 6 months now. I have tried everything, including: 1) Removing and reinstalling it. 2) Opening in Safe Mode 3) Some other "fixes" I can't even remember when I searched online for a solution. 4) With Hardware acceleration on or off.

It crashes:

1) Sometimes when I click a link, but not always. 2) Sometimes while I'm streaming video from Amazon onto a second screen, but not always. 3) It only crashes on this computer, not on my laptop. 4) Sometimes it crashes once in an hour, sometimes 4 or 5 times.

Here is the last crash report, but they always seem to be slightly different.

Crash ID: bp-303433e0-6ff1-486f-975b-4bacb2150207

I attached a screenshot from the crash reports so you could get an idea of frequency.

It's been very frustrating, and it's affecting my productivity, so any help you could offer would be greatly appreciated. David dhoyt@dslextreme.com

I have been having trouble with firefox crashing for about 6 months now. I have tried everything, including: 1) Removing and reinstalling it. 2) Opening in Safe Mode 3) Some other "fixes" I can't even remember when I searched online for a solution. 4) With Hardware acceleration on or off. It crashes: 1) Sometimes when I click a link, but not always. 2) Sometimes while I'm streaming video from Amazon onto a second screen, but not always. 3) It only crashes on this computer, not on my laptop. 4) Sometimes it crashes once in an hour, sometimes 4 or 5 times. Here is the last crash report, but they always seem to be slightly different. Crash ID: bp-303433e0-6ff1-486f-975b-4bacb2150207 I attached a screenshot from the crash reports so you could get an idea of frequency. It's been very frustrating, and it's affecting my productivity, so any help you could offer would be greatly appreciated. David dhoyt@dslextreme.com

Additional System Details

Installed Plug-ins

  • Wacom Dynamic Link Library
  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • Amazon MP3 Downloader Plugin 1.0.18
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Photodex Presenter Plugin 5,00,0,3310
  • RingCentral launcher plugin
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.30514.0
  • Plugin for Wacom tablets.
  • Widevine Technologies, Inc. Digital Rights Management and Video Optimization
  • iTunes Detector Plug-in

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Extensions

  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x673e
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 31701682
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6700 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5435 solutions 40568 answers

Looks like that crash is related to a program named CovenantEyes.

If you have that program installed, please verify that it is up-to-date. If not, please update it. And if you don't use that program any longer, uninstall it.

Looks like that crash is related to a program named CovenantEyes. If you have that program installed, please verify that it is up-to-date. If not, please update it. And if you don't use that program any longer, uninstall it.