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I've reset my homepage in Firefox/Tools/Options and saved it (google.com). However, Firefox continues to open to AOL email everytime.

Posted

I've uninstalled, then reinstalled Firefox twice. The problem persists.

I've uninstalled, then reinstalled Firefox twice. The problem persists.

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Nitro PDF plugin for Firefox and Chrome
  • Shockwave Flash 16.0 r0

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Extensions

  • Norton Toolbar 2014.7.10.16 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 309e17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 1-29-2014
  • driverDate2:
  • driverVersion: 10.18.10.3412
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
Shawn
  • Moderator
42 solutions 549 answers

Hi,

You can try clearing out the lines of text located in the user.js file in your profile folder. Simply follow the "user.js file overriding preferences" troubleshooting info in How to fix preferences that won't save.

Note that by default, uninstalling Firefox leaves the profile with your user information intact. This is why uninstalling does not fix most problems. Also see:

Please let us know how it goes.

Hi, You can try clearing out the lines of text located in the ''user.js'' file in your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|profile]] folder. Simply follow the "user.js file overriding preferences" troubleshooting info in [[How to fix preferences that won't save]]. Note that by default, uninstalling Firefox leaves the profile with your user information intact. This is why uninstalling does not fix most problems. Also see: * [[Troubleshoot Firefox issues using Safe Mode]] (in case of an interfering third-party program or extension) * [[Reset Firefox preferences to troubleshoot and fix problems]] Please let us know how it goes.
FredMcD
  • Top 10 Contributor
4229 solutions 59020 answers

Bookmark and use this; Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.


Settings Guard for Firefox {web link} Detects and resets changes to settings that are frequently done by add-ons and application installers.

Bookmark and use this; Download the '''[https://addons.mozilla.org/en-US/firefox/addon/searchreset/ Mozilla Search Reset]''' {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page. ---------------------- '''[https://addons.mozilla.org/en-US/firefox/addon/settings-guard Settings Guard for Firefox]''' {web link} Detects and resets changes to settings that are frequently done by add-ons and application installers.