X
Tap here to go to the mobile version of the site.

Support Forum

firefox update causes dead_pool_header error on my computer

Posted

when I update mozilla, the next time i boot up my computer I get the message dead_pool_header. the only way for me to get windows to start up again is to restart my computer in safe mode and reboot my computer to a time before I get the update.

when I update mozilla, the next time i boot up my computer I get the message dead_pool_header. the only way for me to get windows to start up again is to restart my computer in safe mode and reboot my computer to a time before I get the update.

Chosen solution

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Shockwave Flash 12.0 r0

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.296
https://www.adobe.com/products/flashplayer/distribution3.html

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • GEPlugin
  • Version 5.38.6.0
  • Google Update
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Shockwave Flash 12.0 r0
  • 5.1.30514.0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Chosen Solution

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Shockwave Flash 12.0 r0

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.296
https://www.adobe.com/products/flashplayer/distribution3.html

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 16.0 r0 Shockwave Flash 12.0 r0 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''v16.0.0.296<br>https://www.adobe.com/products/flashplayer/distribution3.html'''
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

MAL-WARE ALERT ! ! http://www.bing.com/search?q=dead_pool_header


Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

MAL-WARE ALERT ! ! '''http://www.bing.com/search?q=dead_pool_header''' ------------------------- Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
guigs 1072 solutions 11697 answers

This may be caused by malwarebytes: uninstalled malwarebytes in Windows safemode.

This may be caused by malwarebytes: uninstalled malwarebytes in Windows safemode.
ideato 893 solutions 6250 answers

Hi, see also if you have the latest graphics drivers.

thank you

Hi, see also if you have the [https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_using-the-latest-generic-graphics-drivers latest graphics drivers]. thank you