Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes repeatedly

  • 1 reply
  • 1 has this problem
  • Last reply by ideato

more options

i am running windows server 2003 standard edition service pack 2, with the latest firefox 35.0.1

from approximately 2 weeks before, the older firefox versions wre crashing too. so i updated to the latest version

but the abrupt crashes did not stop.

i tried many things,but the issue is the same.

please send me a fix/patch or guidelines as to how to stop firefox from crashing, it is causing great loss to me.

should i switch finally to chrome,then.

i am at [email address removed]

thanks a lot

Email address removed by moderator. Please do not post sensitive information, and follow Mozilla Support rules and guidelines.

Modified by Andrew

All Replies (1)

more options

Hello paragch, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.