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Firefox crashes

Posted

HI,

I am basically computer illiterate when it comes to trouble shooting. I have no clue what it means to check ram for errors or clear my chache or cookies. My Firefox keeps crashing at least every 2 minutes. It says I have the latest version installed. I just, unfortunately, need someone to tell me what to do like you were talking to a 5 year old. OH wait!...a 5 year old could fix my computer!! LOL I just need help. I do not want to use anything but firefox....Help!!! When It crashes a pop up appears and says it's a crash reporter and then my tabs restart when it goes away.

Thanks to anyone who can help. Mandy1965

HI, I am basically computer illiterate when it comes to trouble shooting. I have no clue what it means to check ram for errors or clear my chache or cookies. My Firefox keeps crashing at least every 2 minutes. It says I have the latest version installed. I just, unfortunately, need someone to tell me what to do like you were talking to a 5 year old. OH wait!...a 5 year old could fix my computer!! LOL I just need help. I do not want to use anything but firefox....Help!!! When It crashes a pop up appears and says it's a crash reporter and then my tabs restart when it goes away. Thanks to anyone who can help. Mandy1965

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  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/Darwin/en-US/

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user1089369 5 solutions 48 answers

Mandy1965 said

HI, I am basically computer illiterate when it comes to trouble shooting. I have no clue what it means to check ram for errors or clear my chache or cookies. My Firefox keeps crashing at least every 2 minutes. It says I have the latest version installed. I just, unfortunately, need someone to tell me what to do like you were talking to a 5 year old. OH wait!...a 5 year old could fix my computer!! LOL I just need help. I do not want to use anything but firefox....Help!!! When It crashes a pop up appears and says it's a crash reporter and then my tabs restart when it goes away. Thanks to anyone who can help. Mandy1965

Ok i will assist you.

First lets try to clear the cache and other things. This article should help.

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

''Mandy1965 [[#question-1044164|said]]'' <blockquote> HI, I am basically computer illiterate when it comes to trouble shooting. I have no clue what it means to check ram for errors or clear my chache or cookies. My Firefox keeps crashing at least every 2 minutes. It says I have the latest version installed. I just, unfortunately, need someone to tell me what to do like you were talking to a 5 year old. OH wait!...a 5 year old could fix my computer!! LOL I just need help. I do not want to use anything but firefox....Help!!! When It crashes a pop up appears and says it's a crash reporter and then my tabs restart when it goes away. Thanks to anyone who can help. Mandy1965 </blockquote> Ok i will assist you. First lets try to clear the cache and other things. This article should help. https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
FredMcD
  • Top 10 Contributor
4306 solutions 60470 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?


While still in Safe Mode;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there? ------------------ While still in Safe Mode; In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ----------------- If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below.