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Browser wont display pages, screen time out won't time out

  • 5 replies
  • 3 have this problem
  • 4 views
  • Last reply by Ralph Daub

user1159850
user1159850
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Hi doesn't anyone know why the screen time doesn't work properly on Alcatel E and why i get this message on certain web pages, the device can't display this page because a coding error occurred. I have contacted Alcatel to raise this issues but have little faith any fixes will come soon making this device almost obsolete.

Hi doesn't anyone know why the screen time doesn't work properly on Alcatel E and why i get this message on certain web pages, the device can't display this page because a coding error occurred. I have contacted Alcatel to raise this issues but have little faith any fixes will come soon making this device almost obsolete.

All Replies (5)

Andrew
Andrew
  • Moderator
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Hello,

Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device.

Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.

To reset the device, follow these instructions:

  1. Open the Settings App (small) Settings application.
  2. Tap on the Device Information button.
  3. Tap on the More Information button.
  4. Tap on the Reset phone button.
  5. Tap OK to reset your device.

We hope that this fixed the issue you were having. Please report back to us if this helped!

Thank you!

Ralph Daub
Ralph Daub
  • Locale Leader
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Hi gecko68,

If the suggestions provided by Andrew do not help with your issue, please write back to us with the following details:

  • What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Please provide the exact steps to reproduce the issue you are encountering.
  • Who is your current cell phone carrier?
  • How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we have all the necessary information to investigate this behavior.

You also did well in contacting Alcatel, since they are responsible for the device-specific builds for your phone, and may have additional knowledge about this issue.

- Ralph

user1159850
user1159850 Question owner
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Resetting unfortunately doesn't fix the problem. Also by way of interest, the firefox markeplace app is very laggy. I have instead bookmarked the marketplace and now open this as a bookmark on the desktop, which is much faster?

The version 2.0, firmware 03 004, platform 32. No response from Alcatel.

Thanks

Andrew
Andrew
  • Moderator
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Hello,

I recommend that you reach out to your place of purchase for more assistance if this is the case.

Thank you!

Ralph Daub
Ralph Daub
  • Locale Leader
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Hi gecko68,

I'm sorry to hear that you continue to experience issues with your Alcatel OneTouch Fire E even after resetting the device.

Does this issue occur on every webpage that you access? Was this issue always present, since the moment you purchased the device?

I opened bug #1127602 to track this issue. In the meantime, I would advise contacting the place of purchase, as Andrew suggested.

- Ralph